Senior SAP Cloud ALM Consultant / Specialist

Job Description: SAP Cloud ALM (CALM) Specialist
Role: Senior SAP Cloud ALM Consultant / Specialist
Employment Type: C2C
Experience: 15+ years overall SAP experience; 3+ years in SAP Cloud ALM preferred
Location: Remote
Job Summary
We are seeking a highly experienced SAP Cloud ALM (CALM) Specialist with hands-on expertise in integrating SAP Transport Management System (TMS) with SAP Cloud ALM, integrating SAP Cloud ALM with ServiceNow (SNOW), and configuring Business Process Monitoring (BPMON).
The consultant will be responsible for configuring SAP Cloud ALM capabilities, establishing integrations with SAP transport and IT service management systems, implementing business process monitoring, and supporting end-to-end application lifecycle management across SAP landscapes.
The ideal candidate should have strong SAP technical knowledge, experience with SAP Cloud ALM configuration and integrations, and the ability to troubleshoot issues across SAP systems and connected enterprise platforms.
Key Responsibilities1. SAP Cloud ALM Configuration and Administration
Configure and administer SAP Cloud ALM for application lifecycle management and operations.
Configure SAP Cloud ALM tenants, managed systems, and relevant monitoring capabilities.
Onboard SAP systems and establish connectivity between SAP Cloud ALM and managed environments.
Configure system monitoring, health monitoring, alerting, and operational dashboards.
Support SAP Cloud ALM implementation, enhancements, testing, and production rollout.
Troubleshoot configuration, connectivity, authorization, and integration issues.
2. SAP TMS Integration with Cloud ALM
Integrate SAP Transport Management System (TMS) and relevant SAP transport processes with SAP Cloud ALM.
Configure and validate the required connectivity, integration settings, and system prerequisites.
Support transport landscape visibility and transport-related lifecycle management workflows, as applicable to the SAP landscape.
Monitor transport-related integration status and troubleshoot failures.
Coordinate with SAP Basis, development, release management, and application teams.
Document transport integration architecture, configuration, and operational procedures.
3. SAP Cloud ALM Integration with ServiceNow (SNOW)
Design, configure, and support integration between SAP Cloud ALM and ServiceNow.
Integrate relevant SAP Cloud ALM alerts, events, or operational records with ServiceNow incident and IT service management workflows.
Configure integration endpoints, authentication, mappings, and communication settings as supported by the selected integration approach.
Map relevant monitoring events and alert information to ServiceNow records.
Support incident creation, status synchronization, and error handling where required by the integration design.
Troubleshoot API, authentication, connectivity, payload, and data-mapping issues.
Collaborate with ServiceNow administrators and SAP operations teams to validate end-to-end integration.
Document integration configurations, test results, and support procedures.
4. Business Process Monitoring (BPMON)
Configure Business Process Monitoring (BPMON) in SAP Cloud ALM.
Identify critical business processes and define monitoring requirements with functional and business stakeholders.
Configure appropriate monitoring scenarios, metrics, thresholds, and alerting based on supported SAP Cloud ALM capabilities.
Monitor business process execution, exceptions, failures, and performance indicators.
Configure alerts and dashboards to identify business process disruptions and operational bottlenecks.
Validate monitoring results and troubleshoot missing or inaccurate monitoring data.
Coordinate with SAP functional, technical, and operations teams to resolve issues.
Establish operational procedures for alert handling, escalation, and issue resolution.
Document monitoring configurations, business process dependencies, and support runbooks.
5. Testing and Troubleshooting
Develop integration test scenarios for TMS, Cloud ALM, and ServiceNow.
Perform functional, integration, regression, and end-to-end testing.
Validate BPMON configuration, alert generation, and monitoring outcomes.
Troubleshoot integration failures, authorization issues, and monitoring discrepancies.
Coordinate defect resolution across SAP Basis, functional, integration, and ServiceNow teams.
Support UAT, deployment, and post-production stabilization.
6. Documentation and Stakeholder Collaboration
Prepare technical design documents, configuration guides, and integration specifications.
Maintain system architecture diagrams, operational runbooks, and troubleshooting guides.
Collaborate with SAP Basis, SAP functional, DevOps, ITSM, and application support teams.
Provide knowledge transfer and technical guidance to support teams.
Recommend improvements to SAP monitoring, transport processes, and ITSM integration.
Required Technical Skills
SAP Cloud ALM
Hands-on SAP Cloud ALM configuration and administration.
SAP system onboarding and connectivity.
Monitoring, alerting, dashboards, and operational support.
Cloud ALM integration and troubleshooting.
SAP TMS / Transport Management
Understanding of SAP transport management and transport landscapes.
Hands-on experience integrating relevant transport processes with SAP Cloud ALM.
Experience troubleshooting transport-related integration issues.
ServiceNow Integration
Hands-on integration experience between SAP Cloud ALM and ServiceNow.
REST APIs, authentication, payload mapping, and integration troubleshooting.
Understanding of ITSM incident management and event workflows.
Business Process Monitoring
Hands-on configuration of SAP Cloud ALM BPMON.
Business process monitoring scenarios, metrics, thresholds, and alerts.
Monitoring validation, exception analysis, and operational reporting.
Additional Technical Skills
SAP Basis fundamentals.
SAP system landscapes and connectivity.
API and integration troubleshooting.
Testing, documentation, and production support.
Strong analytical and communication skills.
Preferred Qualifications
Experience with SAP S/4HANA landscapes.
Experience with SAP BTP and relevant integration capabilities.
Experience with SAP Solution Manager or SAP Focused Run.
Experience with SAP Cloud ALM implementation and operations.
Experience with ServiceNow ITSM, Incident Management, and Event Management.
Experience with SAP change and release management processes.
SAP Cloud ALM or related SAP technical certifications.
Required Experience
8+ years of overall SAP technical or application lifecycle management experience.
Hands-on SAP Cloud ALM experience.
Demonstrated experience with SAP TMS and Cloud ALM integration.
Demonstrated experience integrating Cloud ALM with ServiceNow.
Hands-on SAP Cloud ALM BPMON configuration experience.
Strong troubleshooting and integration testing skills.
Ability to work independently with cross-functional teams.
Key Deliverables
SAP Cloud ALM configuration and onboarding.
SAP TMS–Cloud ALM integration.
Cloud ALM–ServiceNow integration.
Business Process Monitoring configuration.
Monitoring dashboards, thresholds, and alerting.
Integration test plans and validation results.
Technical documentation and operational runbooks.
Production support and knowledge transfer.
Ideal Candidate Profile
The ideal candidate is a hands-on SAP Cloud ALM Specialist who can independently deliver all three core requirements:
Integrate SAP TMS with SAP Cloud ALM.
Integrate SAP Cloud ALM with ServiceNow (SNOW).
Configure and implement SAP Cloud ALM Business Process Monitoring (BPMON).
Candidates with only SAP Basis, SAP Solution Manager, or general SAP monitoring experience—but without direct Cloud ALM integration and BPMON experience—should not be considered a strong direct match.

Work arrangement
Yes