Senior Program Delivery Manager

Department: SEPO Academic
Delivery
Reports To: Associate
Director, Academic Delivery
Position Type: Permanent
— Full-time (People Leader)
Location: Remote, US – Boston or New England area
About Emeritus
Emeritus is
committed to teaching the skills of the future by making high-quality education
accessible and affordable to individuals, companies, and governments around the
world. Emeritus collaborates with more than 80 top-tier universities across the
United States, Europe, Latin America, Southeast Asia, India, and China.
Emeritus' short
courses, degree programs, professional certificates, and senior executive
programs help individuals learn new skills and transform their lives,
companies, and organizations. Its unique model combines state-of-the-art
technology, curriculum innovation, and hands-on instruction from senior
faculty, mentors, and coaches and has educated more than 350,000 learners
across 80+ countries.
About the Role
Reporting to the Associate Director, the Senior Program Delivery Manager (Senior PDM) is a senior individual contributor who owns delivery of the largest, most complex program in the senior executive (SEPO) portfolio, a senior executive learning journey serving hundreds of senior leaders and CXOs worldwide.
This role is for a deeply experienced program leader who can run a program of this scale and visibility end-to-end, while setting the bar for learner experience across SEPO. As a people manager, you will hire and develop a team of Program Delivery Managers, sharing playbooks, coaching through complex situations, and helping elevate delivery excellence across the portfolio.
You will work with a great deal of autonomy, operate at the intersection of university partners, executive-level learners, and a global cross-functional team, and shape how Emeritus delivers world-class executive education at scale.
How You Will Make an Impact
Team Management and Enablement:
•
Serve as a people manager for a team of Program
Delivery Managers dedicated to a portfolio within the SEPO line of
business—build a culture of collaboration and open communication, develop
individual capabilities, and provide feedback to help the team grow and
improve.
•
Influence and help shape delivery standards, SOPs, and
quality playbooks used across the PDM team.
•
Partner with the Associate Director on hiring and
onboarding new PDMs.
•
Lead knowledge-sharing forums so that innovations you
develop scale across the portfolio.
Program Leadership and Delivery:
•
Own the end-to-end delivery of a portfolio of senior
executive programs: multi-cohort, 6-12-month learning journeys with hundreds of
senior leaders and CXOs enrolled.
•
Lead every phase of the program lifecycle: pre-launch
readiness, kickoff, live sessions, capstones, electives, and on-campus
programming.
•
Own program health against a high bar across completion
rate, engagement, learner satisfaction, and escalation resolution.
•
Manage program economics including budget, course
leader spend, and cost-to-deliver, partnering with leadership on forecasting
and reporting.
•
Act as the owner when something is off-track, surfacing
risks early and driving resolution across functions.
Learner Experience and Engagement:
•
Set and uphold the learner experience standard for
executive-level cohorts so that every touchpoint reflects the expectations of
senior leaders and CXOs.
•
Identify at-risk learners early and personally drive
targeted interventions to keep the cohort eng

Employment type
Permanent

Work arrangement
No