Technical Account Manager

Role Overview
We are looking for a client-facing professional who combines strong insurance domain knowledge with a solid understanding of technology platforms. This role acts as the primary interface between clients and our internal product/engineering teams, ensuring that client requirements are clearly understood, translated, and successfully delivered.
The ideal candidate will be comfortable engaging with client stakeholders, addressing technical queries, and driving end-to-end ownership of requirements from discussion through implementation and closure.
Key Responsibilities
Serve as the primary point of contact for clients, building strong and trusted relationships
Engage with client stakeholders to understand business workflows, requirements, and pain points
Translate client requirements into clear functional and technical specifications
Work closely with product and engineering teams to: Prioritize requirements, Align with sprint planning, Track implementation progress
Address client queries related to product capabilities, integrations, and technical workflows
Facilitate regular discussions with clients to provide updates, gather feedback, and resolve issues
Ensure timely closure of client-reported issues and escalations
Drive continuous improvement by identifying gaps and suggesting enhancements to the product
Required Skills & Qualifications
Strong understanding of the insurance domain (underwriting, claims, submissions, or related workflows)
Ability to understand and communicate technical concepts (APIs, data flows, system integrations, etc.)
Experience working in client-facing or stakeholder management roles
Strong analytical and problem-solving skills
Excellent communication skills — both business and technical
Preferred Qualifications
Prior experience working with insurance technology platforms or data processing systems
Exposure to Agile / Scrum methodologies
Familiarity with data formats (Excel, JSON, APIs) and enterprise workflows
Experience coordinating with cross-functional teams (product, engineering, QA)
Key Traits
Strong ownership and accountability
Ability to balance client expectations with product realities
Proactive communication and follow-through
Structured thinking with attention to detail
Location: Bangalore

Work arrangement
Hybrid