Principal Program Manager

Organization Background
At External Services, our healthcare consulting and services arm, we are delivering complete solutions that modernize and simplify every step in the process of providing excellent healthcare and we are doing it by making sure we are looking at things through the same lens as our customers. We are using the most promising and practical ideas, together with the experience and expertise from people inside the healthcare industry to create things that work for care facilities, for their patients, and to build health for a better world.
What will you be responsible for?
Manage portfolio programs with high complexity, strategic priority and/or visibility, system and/or regional priority – typically at an enterprise level.
Act as the primary point of contact between business/client executive leadership and delivery teams. Be responsible for engaging executive leadership and communicating the progress of the program/s.
Lead client meetings and discussions: govern, review, drive, and manage client-defined SLAs and internal metrics.
Analyse weekly performance indicators, encourage awareness, and drive performance improvements.
Provide leadership, guidance, and feedback on individual and team performance.
Ensure programs are planned and executed in a manner that supports the client’s mission and enables integration and collaboration across the health system while meeting the organizational objectives.
What would your day look like?
Client Engagement & Relationship Management
Serve as the primary liaison to client leadership; maintain executive‑level relationships and ensure clear visibility to program goals, risks, and outcomes; ensuring clear communication and alignment on the roadmap
Build strong, trust-based relationships with clients to understand their business needs and priorities
Program Oversight
Lead cross-functional teams to deliver programs on time, within scope, and budget
Develop and maintain detailed program plans, timelines, and status reports
Identify risks and proactively implement mitigation strategies
Strategic Planning & Execution
Collaborate with key stakeholders to define program objectives and success metrics
Participate in continuous process improvement activities driving value to client
Align program deliverables with client business outcomes and strategic goals
Performance Monitoring & Reporting
Track program performance using KPIs and provide regular updates to clients and internal leadership
Drive continuous improvement through post-mortem analysis and feedback loops
Process Optimization
Identify opportunities to streamline operations and enhance the client experience
Implement best practices in program management tailored to the client
Who are we looking for?
A consulting/ services program manager with minimum 12yrs of extensive experience working in a fast-paced, client facing role
Experience managing end-to end execution of complex programs that span multiple tech and ops teams through delivery and support lifecycle
Able to manage technology programs, defining milestones and success criteria, resource allocation and successful on-time delivery
Experience with one or more key domains viz. Microsoft Azure/ Data/ Network or Cloud Solutions/ Cybersecurity in client program management capacity is highly preferred
PMP, CSM, CSPO or any other relevant certification in related space will be added advantage.
A bachelor's degree in computer science or information science or related field

Work arrangement
No