IAM Operations Analyst 1

Role Summary
Entry-level role supporting day-to-day IAM operations at Providence.
Focus on access management, ticket handling, and learning IAM processes and tools.
Key Responsibilities
Handle access requests, provisioning, and deprovisioning activities.
Support Joiner–Mover–Leaver (JML) operations as per defined processes.
Monitor and manage IAM tickets (incidents, service requests) via ServiceNow or similar tools.
Perform user account management in systems like Active Directory / SailPoint.
Assist in access reviews and certification campaigns.
Support identity lifecycle processes and ensure timely access revocation.
Perform basic troubleshooting and escalate issues when required.
Maintain and update SOPs, runbooks, and operational documentation.
Ensure adherence to IAM policies, SLAs, and audit requirements.
Required Skills & Qualifications
0–2 years of experience in IT / support / service desk / IAM operations.
Basic understanding of:
User access management and provisioning
IAM concepts (authentication, authorization, RBAC)
Familiarity with:
Active Directory / Azure AD (Entra ID)
Ticketing tools (ServiceNow or equivalent)
Strong attention to detail and process adherence.
Preferred / Nice to Have
Exposure to IAM tools (SailPoint, CyberArk, etc.).
Understanding of JML processes and access lifecycle.
Awareness of compliance / audit requirements (SOC, ISO, HIPAA).
Good communication and collaboration skills.

Work arrangement
No