Network Engineer

Role: Network Engineer II (Not Security Engineer)
Work Mode: Remote
Timing
This position requires flexibility with shift schedules, including weekend coverage (Saturday or Sunday) and the ability to work either morning or swing shifts.
ie. Be based in the Eastern Time Zone and start work at 3:00 AM or 4:00 AM Pacific Time, or• Be based in the Pacific or Mountain Time Zone and work until 8:00 PM or 9:00 PM Pacific Time.
What this Job Entails:
The Network Engineer II is a focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details.
Scope:
Applies company policies and procedures to resolve a variety of issues
Works on problems of moderate scope
Receives general instructions on routine work and detailed instructions on new projects
This position requires flexibility with shift schedules, including weekend coverage (Saturday or Sunday) and the ability to work either morning or swing shifts.
ie. Be based in the Eastern Time Zone and start work at 3:00 AM or 4:00 AM Pacific Time, or• Be based in the Pacific or Mountain Time Zone and work until 8:00 PM or 9:00 PM Pacific Time.
Your Roles and Responsibilities:
Major duty:
• Serving as the first point of defense for all network-related incidents, providing 24x7network support for production and corporate network.
Technical skills:
• Troubleshooting layer 1-3 issues and maintain WAN, BGP, ISIS, LAN, FHRP, VLAN, STP, etc. and related services.
Daily jobs:
• Proactively monitor production network health, assess potential risks and take
mitigation actions to ensure quick service restoration.
• Deliver customer-centric support through multiple communication channels.
• Create and update standard operating procedures (SOPs) for network changes
management, issue analysis and mitigation strategies
Install, configure and maintain various network hosts and services like routers, switches, firewalls, VPN endpoints
Perform network maintenances/upgrades (often during normal working hours, but sometimes during the evening or weekend)
Troubleshooting network issues and outages
Participate in global production and corporate network including edge, backbone, datacenter, POP, and content delivery network (CDN) infrastructure
Handle multiple vendor switch on various servers in dealing with hardware/software issues
Handle traffic, and any queries raised by ISP/Partners
Provide support for any incidents such as input errors, CRC, RMA etc.
Work directly with ISP/Vendors on fixing any issues related to network
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
This is a shift-based position and may include weekend or swing shifts.
Required Qualifications/Skills:
Bachelor’s degree (B.S/B.A) from four-college or university and 5+ years’ related experience and/or training; or equivalent combination of education and experience
Have a full understanding of routing, switching, server operating systems, active directory, firewalls, wireless controllers, DNS, email, virtual machines and software applications
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Familiarity with content delivery networks and internet peering strategies
Understanding of server hardware technologies relative to content delivery performance and capacity
CCNA or equivalent
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Work arrangement
Yes