Project & Program Management I

What This Job Entails
The Project & Program Management I role is responsible for planning and coordinating all aspects of information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role oversees work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity.
Scope
Applies company policies and procedures to resolve routine issues
Works on problems of limited scope
Receives detailed instructions
Your Roles And Responsibilities
Manages cross-functional and technical projects.
Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
Responsible for managing/tracking program milestones, timeline, and overall deliverables.
Creates and maintains comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
Help to drive project lifecycle milestones from concept commit through project closure and advocate change management.
Assist with using metrics, SLAs, and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.
Help with internal process improvements; remove gaps, across multiple teams and functions.
Ensure risks are accounted for and provide risk mitigation strategies.
Be a point of contact for vendor partners and internal stakeholders.
Coordinate and assist with regularly scheduled meetings with core teams.
Assist with evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications/Skills
Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
Builds stable working relationships internally
Follows standard practice and procedures when analyzing situations or data
Understanding of project management teams, resolving conflict, and meeting schedule timelines
Excellent communication skills (verbal, written, documentation)
Ability to work on multiple projects and assignments concurrently
Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
Familiarity with creating spreadsheets, presentation material, and project/process documentation
Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks
Ability to collaborate with stakeholders and communicate project updates to client executives.
Preferred Qualifications
Various certifications
Change management knowledge
Familiarity with various project management methodologies
Physical Demand & Work Environment
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Work arrangement
Yes