Public Service Assistant

Warren-Trumbull County Public Library is seeking a friendly, service-minded Public Service Assistant to join our Teen Services Division in Warren. This is a full-time opportunity for someone who enjoys helping the public, staying active on the floor, and supporting the day-to-day operations that keep the library running smoothly.
Position Summary
The Public Service Assistant provides public service — including circulation, general reference, and readers' advisory — to library customers.
What You'll Do
Circulation Operations
Process Search Ohio and other interlibrary loan requests; sort, shelve, and read shelves for accuracy
Pull holds and collection lists; register borrowers and enter registration data
Check materials in and out, including emptying book drops; collect payments
Clean, inspect, and perform minor repairs on incoming materials
General Reference & Readers' Advisory
Create displays and bulletin boards
Provide general information about library services, directing users to other divisions or locations as needed
Place holds; answer general reference and readers' advisory questions, referring advanced questions to librarians and associates as appropriate
Technology Assistance
Support public use of photocopiers, printing, faxing, and scanning services
Assist users with public computers and catalog terminals; troubleshoot minor issues and escalate as needed
Help users navigate library apps, websites, platforms, and databases across devices
Library Operations
Answer phones, handle cash drawer, and assist with opening/closing duties
Apply library policies and maintain accurate records and statistics
Library Initiatives
May assist with program preparation, facilitation, and registration
May support community outreach and serve on library committees
Professional Ethics
Maintain patron confidentiality and uphold the ALA Code of Ethics
What You'll Bring
Required
High school diploma or equivalent
Preferred
Customer service experience highly desirable
Skills & Abilities
Strong communication and analytical skills tailored to user needs
Comfort learning new systems and basic tech troubleshooting
Accuracy with financial transactions and recordkeeping
Warm, welcoming demeanor and attention to detail
Ability to engage in ongoing continuing education relevant to the role
Compensation
Starting salary: $14.24/hour
Full-time position
Benefits
Health insurance with employer HSA contribution
Life insurance
Ohio Public Employees Retirement System (OPERS): 10% employee contribution, 14% employer contribution
13 paid holidays
Paid Time Off (PTO)
Employee Assistance Program (EAP)
Continuing education opportunities
How to Apply
Apply online directly through the Library's careers website: https://wtcpl.bamboohr.com/careers
Internal applicants: please apply by 10/16/2026. Position will remain open until filled.

Employment type
Full-time

Work arrangement
No