Public Service Operations Manager

The Warren-Trumbull County Public Library is seeking an experienced and strategic leader to serve as our Public Service Operations Manager. This full-time position provides system-wide leadership and oversight of public service operations, ensuring the delivery of high-quality, equitable, and innovative library services across all locations that meet the evolving needs of the community.
Essential Duties and Responsibilities
Directly supervises Public Service Managers and other assigned staff by providing leadership, coaching, mentoring, performance evaluations, and professional development opportunities.
Serves as a key point of escalation for complex customer concerns, personnel issues, and operational challenges across public service areas.
Monitors and evaluates day-to-day public service operations, including circulation, reference, programming, and customer services, to ensure efficient and effective service delivery.
Provides leadership and direction to ensure consistent public service standards, policies, and procedures are implemented and followed across all locations.
Develops, implements, and enforces policies and procedures related to public service.
Reviews and analyzes statistical data, community feedback, and service trends across the system to identify needs, opportunities, and areas for improvement.
Fosters collaboration and communication among public service departments and locations to promote consistency, efficiency, and organizational goals.
Assists in the development and management of budgets for public service departments and locations.
Qualifications and Requirements
Master's degree in Library and Information Science (MLIS) from an ALA-accredited library program required.
Significant progressively responsible managerial experience in a public library setting, including supervision of multiple departments or locations, required.
Demonstrated knowledge of public library operations and service delivery across circulation, reference, and programming areas.
Experience managing budgets and personnel across multiple teams or locations.
Proficiency with library technology, integrated library systems, databases, and standard office software.
Ability to work a flexible schedule, including evenings and weekends as needed.
Valid driver's license with an acceptable driving record required.
Experience overseeing library operations within a multi-location library system preferred.
History of leading system-wide initiatives or strategic planning efforts preferred.
Compensation
Starting salary: $32.65/hour ($67,912 annually)
Position is full-time
Benefits
Health insurance with employer HSA contribution
Life insurance
Ohio Public Employees Retirement System (OPERS):
10% employee contribution, 14% employer contribution
13 Paid Holidays
Paid Time Off (PTO)
Employee Assistance Program (EAP)
Continuing Education Opportunities
How to Apply: Apply online directly through the Library's careers website, https://wtcpl.bamboohr.com/careers.
Position will be open until filled.

Employment type
Full-time

Work arrangement
No