Trading Operations Associate

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JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD
Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.
Our growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide.
But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.
So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees.
Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.
What you'll do:
Are you passionate about financial markets and providing exceptional service? NinjaTrader is seeking a Trading Operations Associate to join our dynamic Trade Desk, Operations, and Risk Management teams. In this role, you'll support our brokerage customers with trade-related assistance through world-class, timely email and phone communication. We're looking for a detail-oriented, tech-savvy team player who thrives in both fast-paced and slower market environments.
In this role you will:
Oversee and manage customer trading activity, including special bookings, allocations, FX trades, and other daily operational tasks
Perform key back-office functions such as trade allocations, treasury processing, and trading platform setup
Monitor and resolve trade breaks, process commission discrepancies and adjustments, and complete end-of-day checks
Assist with contract expiration monitoring and post-trade allocation support
Collaborate with cross-functional teams including Risk Management, Account Management, Finance, and Customer Support
Deliver outstanding customer service by troubleshooting issues and resolving inquiries in real time
Support strategic projects and take on additional responsibilities as needed
Maintain a high level of accuracy while multitasking in a high-pressure environment
What you'll need:
Must have worked in your current NinjaTrader position for at least 6 months
Bachelor's degree in Finance or related field (preferred)
Strong technical aptitude and ability to troubleshoot client-side software/computer issues
Excellent written and verbal communication skills
Comfortable learning and working with proprietary trading software
Highly organized and detail-oriented with a proactive mindset
Strong team player with a positive attitude and eagerness to learn
Willingness to work alternate shifts as needed
Flexibility to work mid or overnight shifts, including holidays, as needed
Ability to work a 4x10 schedule (10.5-hour shifts with a 30-minute lunch)
Availability to support weekend coverage as needed
Bonus points for:
Passion for financial markets and trading
Prior experience in a trading operations or trade support role
Knowledge of CQG trading platform
Advanced Excel skills and proficiency with Microsoft Office Suite
Compensation:
The salary range for this role will be up to $60,000.00 USD. In addition, this position will also receive an annual target bonus of 6%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).
Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays. All offered compensation will be based on assessed experience and is subject to change at the offer stage.
Location:
This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the foll