Account Manager

Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we’d love to meet you.
We are growing quickly and are looking for an Account Manager to join our Growth Team. The ideal candidate will have experience managing and growing a book of enterprise accounts in partnership with our Customer team.
The primary focus will be managing customer relationships, often engaging with senior stakeholders to understand their priorities and identify opportunities for expanding Hi Marley’s relationship and impact. Teamwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 3 days each week.
What you’ll do:
Serve as key point of contact for assigned accounts and customer strategy, while nurturing long-term relationships
Understand customers’ business objectives and develop strategic account plans to meet their needs
Work cross-functionally with Marketing, Product, Design, and Engineering to execute account strategy
Understand complex roles and organizational structures to maximize the value of Hi Marley for the customer
Partner with the Customer group to ensure customers receive maximum value and adoption
Responsible and accountable for building pipeline and achieving revenue targets; carry a quota aligned to specific strategic accounts
Maintain timely and accurate reporting of the pipeline, account plans and activities
Monitor the company’s industry competitors, new products, and market conditions
Demonstrate industry expertise on key business issues, processes and trends as well as develop and demonstrate Hi Marley solution domain expertise
Attend events and conferences to improve the Hi Marley brand visibility and network
Accurately capture and report all aspects of account and opportunity information within a sales force automation (SFA) system
What we are looking for:
4+ years in account management, closing enterprise software deals
Experience selling in longer sales-cycle environments (6 mo.+)
Experience working with large, complex Enterprise accounts
The ability to build authentic relationships both