Sr. Solutions Consultant

Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we’d love to meet you.
As we continue to grow, we’re looking for a Sr. Solutions Consultant to partner on strategic and complex opportunities. This is a hands-on role for someone who enjoys tackling complex problems and influencing high-stakes deals. You’ll be deeply embedded in enterprise opportunities, engaging with senior stakeholders and helping align technology, business value, and customer outcomes.
Teamwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 3 days each week.
What You’ll Do:
Partner with Account Executives and Account Managers to advance new business and expansion opportunities.
Lead discovery with insurance business and technology stakeholders to understand workflows, uncover challenges, and establish requirements and measurable success criteria.
Create reusable demo content, discovery guides, and value-selling resources and provide guidance and best practices across teams.
Deliver tailored demonstrations and solution presentations that connect Hi Marley’s capabilities to customer priorities.
Independently lead pilot engagements from scoping through evaluation, aligning customer and internal teams on objectives, timelines, and success criteria, coordinating execution, and presenting results to inform purchase and expansion decisions.
Build business cases and ROI models using customer data and clearly defined assumptions to demonstrate operational and financial impact.
Support RFPs, proposals, competitive positioning, and objection handling, collaborating with internal experts to validate solution fit and address customer requirements.
Help customers evaluate AI-enabled capabilities, explaining their applications, limitations, and implications for insurance workflows.
Partner with Product, Implementation, and Customer Success to communicate customer needs, surface solution gaps, and transfer agreed requirements and success criteria.
What We’re Looking For:
5–7+ years of experience in customer-facing consulting, solutions consulting, or sales engineering roles, including at least 3 years working in or advising the insurance industry (P&C