Client Service Executives - Textile

Company Description TruColors, founded in 2022, designs, manufactures, and markets school-wear merchandise under the brand name Prepster. The company focuses on creating high-quality, thoughtfully designed products for educational institutions and students. Team members at TruColors are encouraged to engage with exciting challenges and contribute to a growing, dynamic organization. The work environment values creativity, reliability, and a strong commitment to customer satisfaction. Welcome to TruColors, where each role contributes directly to the brand’s growth and impact.
Role Description The Client Service Executive – Textile is a full-time, on-site position based in Hyderabad. This role involves managing client relationships for school-wear and textile products, including responding to inquiries, coordinating orders, and ensuring accurate and timely delivery. The individual will handle day-to-day communication with schools and institutional clients, gather requirements, share product information, and track order status. Responsibilities include maintaining client records, coordinating with production and logistics teams, resolving issues, and supporting post-delivery service. The role also includes assisting with presentations, sampling, and feedback collection to improve products and client experience.
Qualifications
Strong client relationship management and customer service skills, with the ability to communicate clearly and professionally.
Basic knowledge of textiles, garments, or school-wear products, with an ability to understand specifications and quality requirements.
Organizational and coordination skills to manage multiple orders, timelines, and stakeholder expectations.
Proficiency in common office software and digital tools for documentation, reporting, and client communication.
Ability to work on-site in Hyderabad, collaborate with cross-functional teams, and adapt to a fast-paced environment.
Good written and verbal communication skills in English; additional local language proficiency is an advantage.
Prior experience in client servicing, sales support, or account management, preferably in textiles, apparel, or related industries.
Relevant educational background in business, commerce, textiles, or a related field is preferred.

Work arrangement
No