Parts Centre Help Desk Consultant

Oh what a feeling!
At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs.
Together, we are Toyota.
Toyota Motor Corporation Australia is well-recognised for offering:
Fully maintained motor vehicle including insurance excluding fuel
Annual contribution to your private health insurance worth over $1,900
Significant family vehicle lease and purchase discounts
Flexible hours and workspaces, with a hybrid of working from home and in the office
Wellness facilities – free onsite gym, end of trip facilities
Free car parking and discounted onsite cafe
Genuine career development: promotions, rotations and paid professional membership
Paid volunteer days to support your community and matched workplace giving program
26 weeks paid primary carers leave, 8 weeks paid parental leave for secondary carers and Superannuation paid on unpaid Parental Leave
Access to Toyota’s RewardsHub – explore, manage and customise your benefits to suit your lifestyle
What you’ll contribute to
We are seeking an experienced Parts Centre Help Desk Consultant to become part of our Aftersales division, on a 12-month maximum-term basis.
The Aftersales Division oversees the planning, coordination, and execution of all national parts and accessories operations, including sales, business development, procurement, supplier management, dealer support, and warehouse management. Its primary goals are to achieve sales volume, market share, and profitability targets, while aligning warehouse operations with global best practices.
The Parts Centre Help Desk Consultant is primarily responsible for delivering effective customer service, clear communication, and expert parts consultation to the Dealer Network and Export Customers. This role supports dealer and export performance, planning, and supply chain operations, contributing to the achievement of sales and profitability targets.
This role based in Altona North and are primarily onsite, with some flexibility available.
How you’ll make an impact
Execute established Parts Centre Help Desk processes and procedures in alignment with defined policies to support Aftersales objectives. Contribute to the development and improvement of Help Desk processes to ensure the highest level of customer service for TMCA stakeholders.
Respond promptly and efficiently to Parts Centre Help Desk calls and emails, ensuring alignment with relevant sales policies and procedures to deliver exceptional customer service.
Manage reporting systems to deliver accurate and timely information that supports business planning, budgeting, and forecasting efforts.
Deliver accurate and timely information to Toyota and Lexus Dealers, Distributors, Regions, and other TMCA stakeholders to ensure consistent communication and uphold high customer service standards. Prepare and distribute relevant Toyota communications to the Dealer Network.
Maintain call centre documentation to ensure all changes to systems, processes, and procedures are accurately recorded and communicated to Dealers.
Your attributes – If you’ve got one or more, we’d love to hear from you!
Tertiary qualification or equivalent relevant experience
Experience in a similar role (desirable)
Proven background in customer service
Knowledge of vehicle parts and components is essential for this role.
Familiarity with the Toyota Parts business in particular Parts Interpretation is desirable.
Make your impossible, possible & apply today! Applications close: 14th October 2026
You’re welcome to find out more by visiting our careers page: www.toyota.com.au/careers.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use.
We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.
Toyota is an endorsed employer for all women; check out our benefits directly at WORK180.
We don’t require a cover letter or selection criteria to be addressed.
Come with us and help create the future.