Insurance Broker Support (AU) | WFH | w/ 30K Sign-On Bonus!

Job Summary:
The Insurance Broker Support will provides administrative and client support to insurance brokers, assisting with policy processing, renewals, documentation, and customer inquiries. Helps ensure accurate record-keeping, timely coordination with insurers and clients, and efficient day-to-day operations to support the delivery of quality insurance services.
Job Responsibilities:
• Appoint insurance loss adjusters and private investigators when required;
• Organise payments to clients;
• Organise the repair or replacement of lost items;
• Make sure all enquiries and payments are dealt with quickly;
• Data processing in WinBeat: including to keep clients' files updated & record payments made and received;
• Contact independent experts in the case of disputes and attend disputes tribunals;
• Maintain good rapport with clients, insurers and provide an extremely high level of professional service to Clients and develop high-quality relationships;
• Monitor all claims status until settlement is complete;
• Reviews and analyses loss histories for a wide variety of exposures and recommended appropriate measures to minimise losses; compares loss histories to premium costs to determine if charges are appropriate and commensurate with exposure and loss history;
• Reviews and analyses insurance premiums and recommend appropriate products;
• Review to meet review list timetables;
• Obtain renewal invitations;
• Obtain information from clients as necessary/requested;
• Obtain quotes within compliance/ability level as requested/required (no client advice);
• Provide general advice within compliance/ability level as requested by clients;
• Prepare necessary client documentation;
• Deal with incoming calls/documentation within compliance/ability level;
• Manage Endorsements and Cancellations within compliance/ability level;
• Delegate tasks to Assistant as negotiated/necessary;
• Other tasks as requested/necessary.
Qualifications:
• At least 2 years of Australian General insurance experience
• Have working in Australian Insurance Underwriting or Insurance Broking environment
• Must have experience with Commercial insurance product lines with a bit of Personal Insurance product lines
• Experience with Steadfast and Sunrise insurance software/tools are highly desirable
• Good English verbal and written communication skills
• Completion of insurance related modules within scope
• Familiarity with Microsoft Windows operations
Why IntoGREAT?
Competitive Compensation Package: An attractive salary and comprehensive benefits aligned with market standards.
Day 1 HMO Coverage + 2 Free Dependents: Enjoy comprehensive healthcare coverage from your first day of employment, including HMO coverage for up to two dependents at no additional cost.
Mental Health & Wellness Support: Your well-being matters. Access programs and benefits designed to support your mental health, wellness, and overall work-life balance.
Generous PTO Benefits: Take the time you need to rest, recharge, and attend to personal commitments with our paid time-off program.
Career Growth and Development: Opportunities for training and development to help employees advance their skills and grow within the company.
Supportive Leadership: A collaborative environment with leaders who provide guidance, mentorship, and recognition to empower employees in their roles
Ready to Shape the Future?
Step into a role where your skills will fuel growth, inspire change, and create a lasting impact. We’re eager to see how you can make a difference with us!

Work arrangement
Yes