Lead - IT Infrastructure & Microsoft 365 Administrator

Experience: 10+ years
Location: Hyderabad
Function: Information Technology
Role Overview
We are looking for an experienced IT Infrastructure & Microsoft 365 Administrator to own and manage the organization's IT infrastructure, Microsoft 365 environment, endpoint management, and security.
The role will be responsible for ensuring that our employees have secure, reliable, and efficient access to the systems, applications, and infrastructure they need to work
effectively. The ideal candidate should have strong hands-on experience across Microsoft 365, Microsoft Intune, Entra ID, endpoint security, networking, firewalls, VPNs, and IT asset management.
This is a hands-on role requiring strong technical troubleshooting skills as well as the
ability to independently manage IT operations, vendors, security controls, and
infrastructure projects.
Key Responsibilities
1. IT Infrastructure & End-User Support
• Manage and maintain the organization's IT infrastructure, including desktops/laptops, operating systems, printers, peripherals, and other IT equipment.
• Install, configure and troubleshoot Windows 10/11 systems, applications, hardware
and peripherals.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Provide timely technical support to employees through the IT helpdesk/ticketing
system.• Manage user onboarding, offboarding, and IT access requirements.
• Maintain appropriate documentation, SOPs, and IT support processes.
• Ensure high availability and reliability of critical IT infrastructure.
2. Microsoft 365 Administration
• Administer and manage the organization's Microsoft 365 environment.
• Manage users, groups, roles, permissions and access through Microsoft Entra ID
(Azure AD).
• Configure and administer:
o Exchange Online
o Microsoft Teams
o SharePoint Online
o OneDrive for Business
o Microsoft 365 Admin Center
• Manage Microsoft 365 licenses, subscriptions, and utilization.
• Configure and troubleshoot email, mailboxes, distribution groups, shared
mailboxes and related services.
• Implement and maintain Microsoft 365 security and compliance policies.
• Monitor the Microsoft 365 environment and proactively identify and resolve issues.
• Manage identity and access controls, including MFA, Conditional Access, and
role-based access.
3. Microsoft Intune & Endpoint Management
• Administer Microsoft Intune for Windows and mobile device management.
• Enroll, configure, and manage corporate devices through Intune.
• Create and maintain device compliance, configuration, and security policies.
• Manage application deployment, updates, restrictions, and configurations.
• Implement and manage Windows Autopilot for device provisioning, where
applicable.
• Enforce security baselines and endpoint configuration standards.
• Configure Conditional Access policies based on user, device and compliance
status.
• Monitor device compliance and remediate non-compliant devices.
• Generate and maintain endpoint management and compliance reports.• Manage mobile device management (MDM) and mobile application management
(MAM).
4. IT Security & Data Protection
• Implement and maintain endpoint and access security controls across the
organization.
• Manage and monitor Data Loss Prevention (DLP) solutions.
• Configure and maintain endpoint security policies and controls.
• Work with Microsoft security tools such as Microsoft Defender for Endpoint,
where applicable.
• Monitor security alerts and investigate potential security incidents.
• Support incident response, investigation, and remediation of IT/security incidents.
• Maintain appropriate security controls for employee devices, applications, and
access to corporate resources.
• Ensure IT practices comply with applicable data protection, security and internal
policies.
• Regularly review access permissions, endpoint compliance, and security
configurations.
5. Network & Infrastructure Administration
• Manage and maintain the organization's LAN, WAN, Wi-Fi, VPN, and internet
infrastructure.
• Configure and manage firewalls.
• Configure and troubleshoot network routing, DNS, DHCP, VPN, and connectivity
issues.
• Monitor network performance, availability, and security.
• Maintain appropriate network segmentation and access controls.
• Coordinate with internet service providers and other infrastructure vendors.
• Ensure secure and reliable connectivity for employees working remotely.
6. IT Asset & Vendor Management
• Maintain an accurate inventory of hardware, software, licenses, and IT assets.
• Manage the complete IT asset lifecycle, including procurement, deployment,
maintenance, and retirement.

Work arrangement
No