Research - Lead Analyst

Website: Leading Global Technology Research & Advisory Firm | ISG (isg-one.com)
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Position Description:
The ISG Lead Analyst will own provider lens benchmarks and buyer type reports. The candidate is expected to own service lines or technology topics such as applications, infrastructure, datacenter – private cloud, public cloud services and go deeper in developing expertise in that area. The candidate is expected to work on creating research reports providing vendor comparison, service provider profiles, competitive landscape and market trends. The analyst will also support ad hoc inquiries, research projects, and tracks all inquiries.
The successful candidate will have significant ITO or BPO research experience, knowledge about outsourcing industry, strong English writing and speaking skills, extensive experience in performing secondary research, and exceptional organizational skills. Knowledge on quantitative research, familiarity with primary research technique and exposure to financial analysis is a must.
Responsibilities:
Responsible for creating the research report end-to-end – to run an entire research cycle from questionnaires to creating the end research report
To read and develop expertise specific to the designated area of technology or service line
To create questionnaires relevant to the research topic
Develop and hone relationship with service providers/ vendors/ internal ISG advisors
Work on engagements focused on service providers that include Service provider profile preparation, researching technology and outsourcing trends etc.
Data analysis and charting
Deliver on ad-hoc requests related to market, competitive intelligence & location analysis
Author various research reports on relevant topics
Work with junior analysts and data analysts, mentor them and bring them up to speed
Ability and responsible meet the deadlines and deliver results with minimum supervision.
Excellent time management skills and the ability to juggle multiple projects with aggressive deadlines
Build
Skills Required:
6-12 years of experience preferably in the area of outsourcing, Technology and IT. Preferred areas include applications, infrastructure, datacenter – private cloud, public cloud services
Strong understanding of technology
Experience working on databases like Hoovers, Factiva etc.
The ability to extract meaningful information and formulate a point of view based on interviewing internal and external experts, analyzing available data and filling gaps with secondary research
Ability to analyze quantitative and/or qualitative data to identify relevant findings.
Exceptional writing, communication and presentation skills.
Advanced Excel skills and power-point skills
Must be highly skilled in time management to facilitate involvement in multiple projects.
Must have excellent teamwork skills as well as be self-directed. Must have the ability to work independently and manage communications with senior executives.
The ability to work a flexible schedule, collaborating with both US and European regions. Might occasionally require long work hours.
For this role, it is preferable for the candidate to have prior knowledge and experience in analyzing contact center/ customer experience outsourcing services. Prior knowledge in BPO services is added benefit.
Education level and experience:
Graduation/ Engineering from good institutes preferably with MBA.
Overall good academic track-record
At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.
The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

Work arrangement
Hybrid