AI Advisory Senior Consultant

Description
AI Advisory Senior Consultant
Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. That means you’ll be able to thrive in an organization with a team that supports you and welcomes everyone’s ideas – whether a partner, consultant, or analyst. So get ready to kickstart your career with a team that’s connected – connected by freedom.
Position Overview
The AI Advisory Senior Consultant is a strategic technical leader responsible for designing, developing, and deploying custom AI-enabled solutions that accelerate training content development and enhance digital adoption capabilities. This role combines hands-on technical development with client-facing engagement leadership, owning the delivery of training technology implementations including WalkMe deployments and custom AI-enabled solutions. The position bridges advanced technical expertise with consulting acumen to deliver innovative internal tools and go-to-market solutions that drive measurable business value for clients and the organization.
Responsibilities
Engagement Leadership & Delivery
Lead and manage training technology engagements from discovery through implementation and hypercare
Own the delivery of WalkMe implementations, including requirements gathering, solution design, configuration, testing, and deployment
Serve as primary technical point of contact for clients during training technology and AI solution deployments
Manage engagement workstreams, timelines, resources, and deliverables to ensure successful project outcomes
Lead change management and adoption activities for implemented solutions
Conduct training and knowledge transfer sessions for client teams on deployed technologies
Provide post-implementation support and optimization recommendations
AI Solution Development
Design and develop custom AI-enabled applications and tools to accelerate training content creation, curation, and delivery
Build intelligent automation solutions that enhance the efficiency and effectiveness of training content development workflows
Create proof-of-concepts and production-ready solutions that leverage generative AI, machine learning, and natural language processing
Develop APIs and integration layers to connect AI capabilities with existing training platforms and systems
Digital Adoption Platform Integration
Lead technical implementation and customization of WalkMe Digital Adoption Platform solutions
Develop custom JavaScript-based WalkMe integrations, widgets, and automation scripts
Design and implement intelligent user guidance solutions that leverage AI to personalize digital adoption experiences
Create technical frameworks that enable scalable deployment of DAP solutions across multiple applications and platforms
Technical Leadership & Innovation
Serve as technical advisor to TaaS leadership on emerging AI technologies and their applications to training solutions
Evaluate and recommend new technologies, tools, and platforms that can enhance service delivery capabilities
Establish technical standards, best practices, and development methodologies for AI solution development
Stay current with AI/ML advancements and identify opportunities to apply cutting-edge technologies to training challenges
Go-to-Market Solution Development
Partner with business development and delivery teams to design AI-enabled solutions that address market opportunities
Develop scalable, reusable solution components that can be deployed across multiple client engagements
Create technical documentation, architecture diagrams, and solution blueprints for go-to-market offerings
Support sales cycles with technical expertise, demonstrations, and proof-of-concept development
Client Engagement & Consulting
Lead technical discovery sessions with clients to understand requirements and design appropriate solutions
Provide expert consulting on AI strategy, digital adoption best practices, and training technology optimization
Translate complex technical concepts into business value propositions for non-technical stakeholders
Mentor and guide client technical teams on implementation and adoption of developed solutions
Technical Skills
Strong proficiency in JavaScript/TypeScript for web-based application development
Experience with modern web technologies (HTML5, CSS3, REST APIs, JSON)
Hands-on experience with AI/ML technologies, including integration with LLM APIs (OpenAI, Anthropic, etc.)
Familiarity with cloud platforms (AWS, Azure, or GCP) and serverless architectures
Experience with version control systems (Git) and CI/CD practices
Understanding of API development and integration patterns
Required Skillsets
This is a remote role based in the US
5+ years of experience in technical consulting, solution architecture, or software development
Proven track record of leading and delivering enterprise technology implementations from end-to-end
Experience managing client engagements with responsibility for scope, budget, timeline, and quality
Hands-on experience implementing Digital Adoption Platforms (WalkMe preferred) or similar technologies
Demonstrated success delivering custom technical solutions in enterprise environments
Background in learning technologies, training systems, or educational technology strongly preferred
Experience building and deploying AI-enabled solutions in production environments
Demonstrated ability to translate business requirements into technical solutions and lead their implementation
Experience with prompt engineering and fine-tuning large language models
Knowledge of instructional design principles and learning science
Familiarity with learning management systems (LMS) and learning experience platforms (LXP)
Experience with Python or other programming languages
Background in rapid prototyping and agile development methodologies
Understanding of accessibility standards (WCAG) and inclusive design principles
Professional certifications in relevant technologies (AWS, Azure, specific platforms)
Education
Bachelor of Arts or Science degree in a technical or scientific field
MBA or another advanced degree (s) desirable
At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.
The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

Work arrangement
Yes