Manager - CRM Platforms Consulting

About Baringa
Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding.
The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation.
Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors.
Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms.
Our Digital & Technology (D&T) Platforms team is seeking experienced consultants with expertise in Customer Relationship Management (CRM) platforms to join our growing practice.
You’ll work on international projects, learn cutting-edge tools, and be part of a forward-thinking and innovative consultancy.In our D&T Platforms practice, we work with global organisations to design and deliver complex CRM transformations that enhance customer engagement and drive business growth. From strategy to execution, we go beyond technology to address commercial, organisational, and cultural dynamics – enabling businesses to realise tangible results. You’ll have the opportunity to team up with Baringa’s global network of experts, delivering projects that span industries, geographies, and customer profiles.
What you will be doing
In joining our collaborative and expanding Platforms team, you will help clients harness the power of CRM platforms to create seamless, personalised customer experiences. Your role will include:
Collaborating with clients to shape their customer experience strategies, advising on how CRM platforms can enhance customer engagement across digital and traditional channels.
Facilitating workshops with clients and stakeholders, using visualisations and prototypes to develop actionable ideas.
Helping clients define technology and customer experience roadmaps aligned with their business objectives.
Guiding the design and delivery of CRM solutions, mobilising high-performing teams while collaborating with CRM providers and third-party partners.
Providing insights on CRM platform capabilities, showing clients how to unlock business value from platforms like Salesforce, Microsoft Dynamics, or ServiceNow.
Leading projects as a Product Owner or Functional Consultant to ensure successful delivery.
Advising on advanced functionalities such as AI, data-driven insights, and sales automation to modernise operations.
Actively contribute to the growth of Baringa’s Platforms team in Bulgaria, taking part in business development activities and mentoring junior consultants.
Your skills and experience
If you have CRM expertise with consulting or project/transformation based experience, and a passion for innovation and client delivery, we want to hear from you. Our ideal candidates will have the following:
Strong experience in initiating, designing and delivering CRM implementation projects with platforms such as Salesforce, Microsoft Dynamics, or ServiceNow.