Agency Operations Head

Noida | Full-Time | On-Site | 5+ Years Experience
Compensation Structure - Upto 75K monthly fixed + performance incentives
Preferred Background: Creative Agency, Advertising Agency, Production House, Digital Agency, Media, Events, or other deadline-driven service businesses.
About the Company -
Marketing Studio is a top-tier media production agency in Delhi NCR working in the space since 5+ years with brands and businesses across India. We work with D2C brands, e-commerce businesses, startups, marketing teams, and established companies across multiple industries. You can checkout the website for more information - www.marketingstudio.in
Our services includes - Photography • Video Production • UGC Content • Advertising Creatives • Social Media Content • AI Content Production
About the Role -
We are looking for an Agency Operations Lead who can take ownership of the people, processes, resource planning, client coordination, and project delivery systems required to run and scale the agency efficiently.
You will work closely with the Founder and will gradually become responsible for the operational side of the business once a project is closed by the sales team.
Your responsibility will be simple to define, but challenging to execute:
Agency Operations Lead → Recruitment & Talent → Team Management → Project Operations → Client Coordination → Resource Planning → Systems & SOPs → Delivery Accountability.
This role requires someone who can combine strong people management with operational discipline, structured execution, client coordination, and process building.
Over time, your success will be measured by how effectively the agency can operate, deliver, and grow without requiring the Founder to be involved in everyday execution.
What you will do !
>Recruitment & Talent Acquisition -
Own end-to-end recruitment across creative, production, marketing, and operational roles.
Finding creative professionals like photographers, cinematographers, video editors, designers, social media specialists, production heads, and other creative professionals.
Build structured screening and shortlisting systems.
Create role-specific assessments and assignments.
Conduct initial interviews and coordinate technical evaluations.
Maintain a strong pipeline of future candidates.
Build and manage a dependable freelancer and vendor network.
Improve hiring turnaround time without compromising quality.
Create a database of full-time candidates, freelancers, specialists, and emerging talent.
In short - When the agency needs talent, we should already know where to find it.
> Team Management & Accountability - You will be responsible for helping build a high-performance culture within the organisation. This includes:
Employee onboarding
Role clarity
Performance reviews
Employee productivity
Goal setting
Accountability systems
Identifying underperformance
Team coordination
Employee retention
Career progression
Performance-linked incentives
Handling people-related issues and escalations
You must be comfortable having difficult conversations when required and holding people accountable for commitments.
> Agency Operations - You will gradually take ownership of the day-to-day operations of Marketing Studio. Responsibilities include:
Project planning
Resource allocation
Capacity planning
Project ownership
Internal project tracking
Production scheduling
Shoot scheduling
Post-production scheduling
Freelancer allocation
Vendor coordination
Deadline management
Team coordination
Escalation management
Quality-control processes
Workload balancing
You should always know - What projects are active, who owns them, what is due next, where the bottlenecks are, and whether delivery is on track.
> Projects Delivery - Once a project is closed by the sales team, you will be responsible for ensuring that it moves smoothly from onboarding to final delivery. This includes:
Understanding project requirements
Conducting structured handovers from sales
Defining deliverables and timelines
Assigning responsibilities
Monitoring project progress
Identifying delays early
Managing internal dependencies
Coordinating revisions
Ensuring final delivery meets agreed expectations
Your goal will be to create a system where projects do not depend on anyone except you following up with every team member.
> Client Coordination & Relationship Management - You will work closely with clients during project execution. Responsibilities include:
Managing operational communication after project onboarding
Setting clear expectations
Sharing project updates
Managing approvals and feedback
Handling revision cycles
Managing delays professionally
Resolving operational escalations
Maintaining strong client relationships
Protecting both client satisfaction and company interests
You should be confident communicating with senior clients and handling difficult situations calmly and professionally.
> Systems, SOPs & Process Building - A major part of this role is converting an entrepreneur-led operation into a system-led organisation. You will be expected to create and continuously improve:
Recruitment funnels
Candidate databases
Freelancer databases
Employee onboarding processes
Project trackers
Production calendars
Resource planning systems
Performance dashboards
SOPs
Client handover processes
Approval workflows
Escalation processes
Employee review systems
Vendor management systems
Reporting structures
We are looking for someone who can not only work within systems, but also build and improve them.
> Workforce & Capacity Planning - You should be able to help management answer questions such as:
How much additional business can the current team handle?
Which team or department is overloaded?
Should we hire someone full-time or use a freelancer?
Where are project delays originating?
Which team members are high performers?
Which functions require stronger systems?
What manpower will be required to support the next stage of growth?
What we are looking for?
You may be a strong fit if:
You have 5+ years of professional experience in Agency Operations, Business Operations, People Operations, Talent Acquisition, Project Management, or related functions.
You have managed both people and projects.
You have personally handled recruitment.
You understand how to identify good candidates beyond their CV.
You are comfortable recruiting difficult-to-find creative professionals.
You have experience managing teams and holding people accountable.
You understand deadline-driven service businesses.
You are highly organised and process-oriented.
You are confident communicating with clients and senior management.
You can manage multiple projects simultaneously.
You are proactive and capable of solving problems independently.
You think in terms of ownership, systems, efficiency, and outcomes.
You are comfortable working directly with the Founder.

Work arrangement
No