Client Service Representative (CSR) - Westchester | October 2026

Become a Veterinary Client Service Representative at Scout Veterinary Urgent Care
Scout Veterinary Urgent Care is looking for an experienced, compassionate Client Support Representative to join our team in Westchester, IL (opening in January 2027). If you're someone who stays calm under pressure, enjoys connecting with people, and believes kindness matters just as much as efficiency, we'd love to meet you.
Work Style & Culture Fit
As a Veterinary Client Service Representative (CSR) at Scout, you’ll be the first point of contact for pet families seeking urgent care. You’ll play a critical role in creating a welcoming, efficient, and empathetic experience—whether in person, over the phone, or online. Your work helps set the tone for the entire visit and ensures smooth coordination between clients and the clinical team.
Key Responsibilities
Greet clients and pets with warmth and professionalism
Manage check-in and check-out processes efficiently
Answer phones, schedule appointments, and respond to inquiries
Communicate clearly about wait times, services, and costs
Handle payments and maintain accurate financial records
Support digital record keeping and client communications
Collaborate with clinical staff to ensure seamless patient flow
Maintain a clean and organized front desk, lobby area, and exam rooms.
Qualifications
Required:
High school diploma or equivalent
2+ years experience in customer service, preferably in a veterinary or healthcare setting
Strong communication and multitasking skills
Comfort with fast-paced, emotionally sensitive environments
Basic computer proficiency and familiarity with scheduling systems
Preferred:
Experience in veterinary urgent care or emergency settings
Familiarity with veterinary software and digital platforms
Bilingual (Spanish/English) is a plus
Compensation & Benefits
We offer all the benefits you’ve come to expect – and then some.
$23-25/hour
Professional growth opportunities
CE: If it moves your medicine forward, we’re in!
Uniform support
401(k) with match after 90 days
Paid parental leave
Professional development support
Scheduling: This is a full-time position requiring availability for Scout’s A/B rotating schedule; we’re only able to consider candidates who can fulfill the full-time schedule as assigned.
Why Scout?
We care... a lot. Founded by two veterinarians, Scout was built with an employee- and team-first philosophy. That means showing up for one another, putting in the work, and doing what’s right for our patients, clients, and teams.
We support our people with thoughtful onboarding, regular check-ins, continuing education, and the trust and flexibility to make sound decisions for the patients and teams in their care.
We’re building something meaningful, and we’re doing it together. Whether you want to focus on your craft, help shape what’s next for Scout, or a little of both, you’ll find room here to grow, contribute, and make an impact.
If you’re looking for a place that values your voice, invests in your growth, and puts patients and people first, we’d love to talk. Come see what we’re building.