CSR - US Process (Tricity Candidates only)

Altruist Technologies Pvt. Ltd. is looking for experienced and customer-focused Customer Service Executives to join our US Process team. The ideal candidate should have 5+ years of experience in US-based customer service processes, excellent communication skills, and a strong ability to handle customer queries and resolve issues effectively.This is an onsite role based at Panchkula IT Park, requiring candidates to work in a night shift aligned with US business hours.
Key Responsibilities:
Handle inbound and/or outbound customer interactions for US-based customers.
Respond to customer queries professionally and provide accurate information and timely resolutions.
Understand customer concerns, troubleshoot issues, and ensure effective resolution.
Maintain a high level of customer satisfaction through professional and empathetic communication.
Follow established processes, policies, and service standards.
Document customer interactions, issues, and resolutions accurately in the relevant systems.
Escalate complex or unresolved issues to the appropriate team or supervisor.
Maintain productivity, quality, and customer service standards.
Work collaboratively with team members and other departments to resolve customer issues.
Ensure compliance with company policies and US-process requirements.
Key Requirements:
5+ years of relevant experience in customer service, preferably in a US-based process.
Prior experience working with US clients/customers is required.
Excellent verbal and written communication skills.
Strong customer service, interpersonal, and problem-solving skills.
Ability to understand customer concerns and provide appropriate solutions.
Good computer proficiency and ability to work with customer service/CRM systems.
Ability to work independently as well as part of a team.
Comfortable working in a night shift aligned with US business hours.
Strong attention to detail and ability to manage multiple customer interactions effectively.
Location: IT Park, Panchkula(Onsite)

Work arrangement
No