Senior Product Manager - Virtual Care

The Senior Product Manager, Virtual Care is an opportunity for a strategic, custom er-obsessed product leader to shape how people get care when they need it. Transcarent Virtual Care gives Members fast access to clinicians through on-demand chat visits and scheduled video visits delivered through a n industry-leading combination of in-house capabilities and partnerships . This leader will own a two-sided product: the Member experience from "I need care" through routing to the appropriate care setting, the visit and follow-up, and the clinician tools our providers use to deliver that care, including charting, care plans, referrals, and e-prescribing.
The role needs strong product instincts, healthcare depth, and comfort building AI-enabled clinical experiences safely. You will partner closely with Engineering, Design, Clinical, Operations, and partner teams, and translate Transcarent's mission into measurable gains in access, quality, and cost of care.
What you'll do
Own the product strategy and roadmap for Virtual Care across the Member and clinician experiences, balancing Member experience, clinical quality and safety, and business outcomes for the portfolio
Driv e AI-enabled capabilities such as AI medical interview, triage, and clinical decision support. Define evaluation criteria and safety guardrails across Clinical and Governance; own measur ing quality before and after launch
Manage the product relationship with our v irtual care partners : define integration requirements, data sharing, and a seamless, consistent Member experience across visit types
Use qualitative and quantitative data (Member and clinician feedback, funnel conversion, visit outcomes, satisfaction, operational cost metrics) to find opportunities and validate decisions
Write clear requirements, user stories, and specifications. Lead backlog prioritization and sprint planning with Engineering
Leverage AI tools for your product management process from quality checking strategy and requirements, to prototyping and designing and creating eval suites.
What You Bring
5–7+ years of product management experience, ideally in virtual care, telehealth, or clinician-facing software, with end-to-end roadmap ownership from discovery through launch and measurement
Experience building workflow tools for clinicians or operational users, and partnering closely with clinicians to turn clinical, regulatory, and safety requirements into product decisions
Experience shipping AI/LLM-powered features, including defining quality and evaluation criteria, strongly preferred
Strong business acumen and data fluency; able to turn ambiguous Member, clinician, and client problems into structured solutions using funnel, cohort, and outcome metrics
Excellent communication and stakeholder management across Engineering, Design, Clinical, Operations, and external partners or vendors
Bachelor's degree required ; master's in healthcare, public health, or business preferred
Who We Are
Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers.
Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com , and follow us on LinkedIn .
At Transcarent, Our Values Guide Everything We Do
People First: We prioritize our Members, clients, and each other in every decision
Care: Every decision starts with improving health and care for our Members
Resilience: We push boundaries and take the uncharted path to change an industry
Results: We take ownership, solve with speed, and deliver for our people and each other
Humble and Human: We lead with humility, bring fun to tough moments, and go further together
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.

Work arrangement
Yes