Oracle CX Billing - Director

The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As an Oracle CX Billing Director you will lead client-facing consulting efforts focused on Oracle lead to revenue solutions, helping clients optimize customer journey processes from lead generation through revenue realization. As a Director you will set strategic direction, drive business growth, and shape executive-level client relationships while guiding multiple workstreams and mentoring future leaders within our Oracle lead to revenue practice. In this role at PwC, you will oversee the design and delivery of Oracle CX Billing solutions, help translate business needs into practical application strategies, and support adoption across sales automation, marketing automation, and customer experience capabilities.
Responsibilities
Leading Oracle CX billing transformation efforts across lead to revenue processes, translating client objectives into implementation roadmaps and delivery plans
Directing discovery sessions to assess billing, revenue management, collections, and customer experience requirements for Oracle and Zuora environments
Overseeing configuration strategies for Oracle Revenue Management and Billing, Oracle CC&B, Oracle CPQ Cloud, and Zuora Billing to align technology design with business needs
Shaping solution design for customer cloud services, subscription management, incentive compensation, and revenue recognition workflows
Managing executive client relationships and guiding discussions on scope, risks, issues, and delivery milestones across multiple workstreams
Coordinating cross-functional teams to integrate billing platforms, customer data management, and downstream finance processes
Developing business development opportunities through proposal content, solution positioning, and account growth discussions
Coaching delivery teams on technical approach, quality review, and issue resolution across complex Oracle CX implementations
Validating that implementations align with client operating models, technical standards, and independence requirements
Advancing thought leadership in sales technology by introducing AI-enabled tooling, digital automation, and new solution patterns
What You Must Have
Bachelor’s degree in Business, Technology, Computer Science, or related domain (MBA
preferred)
10–15+ years of experience in CRM/CX technology, with significant Oracle CX Cloud
leadership experience.
Proven experience delivering large-scale, multi-region Oracle CX transformation
programs.
At least a Bachelor's degree
At least 10 years of experience
Oral and written proficiency in English required
What Sets You Apart
Extensive experience across Oracle CX suite including Sales Cloud, Service Cloud, Eloqua, CPQ, Commerce, and Subscription Management, with strong knowledge of CRM architecture, integrations, and customer engagement ecosystems.
Proven ability to translate business requirements into scalable technology solutions, leveraging expertise in OIC, APIs, SOA, customer data platforms, lead lifecycle management, and omnichannel experiences.
Strong executive communication and influencing skills, with a track record of leading high-performing cross-functional teams and driving data-driven problem solving and strategic decision-making.
Preference for at least one of the following fields of study: Business Administration/Management, Marketing, Commerce, Finance, Management Information Systems, Computer and Information Science
At least one of the following: Oracle Cloud certification in Lead-to-Revenue or related Oracle Customer Experience (CX) Revenue Cloud applications
Translating Oracle CX Billing strategy into client-facing solutions
Driving business growth across Oracle Lead-to-Revenue engagements
Leading executive client conversations on billing and revenue topics
Developing thought leadership for Oracle CX revenue cloud offerings
Balancing technical, commercial, and delivery priorities effectively

Work arrangement
No