Customer Experience Manager

We're hiring for a rapidly growing startup that is redefining security for the AI era, enabling teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. This organization is trusted by security teams worldwide and is now powered by Google, offering an AI-powered platform that harnesses Google's Threat Intelligence and Security Operations.
The Role
• Drive customer adoption and revenue growth by connecting the organization's value to top customer initiatives.
• Act as a trusted advisor to strategic customers, guiding them through their multi-year journey with a focus on robust cloud security practices.
• Collaborate with core account teams (Sales, Support, Success), product/engineering teams, and customer teams to deliver transformational outcomes.
• Build and grow strong relationships with stakeholders from technical teams to CISO level.
• Evangelize the organization's value and influence customers to adopt the right secure solutions.
• Innovatively solve customer security challenges and overcome internal political blockers.
What You'll Need
• 6+ years of experience in a Customer Success Manager, Account Executive, or other customer-facing strategic role.
• Proven track record of working with Fortune 100 customers, particularly with cloud-based technology.
• Excellent communication and interpersonal skills, with the ability to engage stakeholders at all organizational levels.
• Experience managing strategic customers with an entrepreneurial mindset to problem-solve complex engagements.
• Deep understanding of Security SaaS offerings and pricing models.
• Ability to quickly learn and articulate the organization's offerings and pricing.
What's On Offer
• Competitive annual salary of $110,000 - $151,000 USD, plus bonus and equity.
• Opportunity to work with over 65% of the Fortune 100, securing billions of files daily.
• A culture that values world-class talent, creativity, and significant impact.
• Comprehensive benefits package.
Apply via Haystack today!

Work arrangement
Yes