Account Manager

About the Opportunity
The organization is seeking an experienced Account Manager to join its team. In this newly established, fully remote role based in the United States, the Account Manager will work closely with Account Executives and Customer Success teams to ensure customers realize ongoing value from the platform, driving retention and revenue growth.
This full-time role focuses on identifying expansion opportunities, mitigating churn risks, and fostering long-term relationships with key accounts.
Key Responsibilities
Own and drive Net Revenue Retention (NRR) by securing customer retention and driving expansion to maximize revenue growth.
Proactively engage with customers to manage and secure timely contract renewals.
Identify expansion opportunities by partnering with customers to upsell and cross-sell solutions aligned with their business needs.
Maintain deep knowledge across multiple products and effectively communicate their value.
Partner cross-functionally with Account Executives and Customer Success Managers to deliver a seamless customer experience.
Track customer engagement metrics, adoption trends, and risk signals to proactively address challenges and uncover areas for growth.
Negotiate contracts to ensure favorable terms while maintaining strong customer relationships.
Required Qualifications
4 to 6 years of account management experience within a B2B SaaS company.
Proven track record of driving renewals and upsell revenue.
Direct revenue closing experience with renewals, cross-sell/upsell, or new business.
Hands-on experience working with Salesforce and Stripe.
Ability to analyze customer data to identify risks and growth opportunities across diverse account types.
Strong organizational, project management, and time management skills.
Excellent negotiation, relationship management, interpersonal, and verbal and written communication skills.
High adaptability with a desire to operate in an evolving startup environment.
Preferred Qualifications
Experience within the lead capture, digital business card, or related technology industry.
An established network of relevant industry contacts and decision-makers.
Demonstrated ability to analyze customer metrics and derive actionable insights to improve performance.
Demonstrated commitment to continuous learning and curiosity.
Collaborative approach with an interest in cultivating a positive team culture.
Compensation and Benefits
Competitive salary.
Meaningful equity.
Comprehensive health coverage and benefits.
Paid time off.
Fully remote work environment.
Equal Employment Opportunity
The organization is an equal opportunity employer and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

Work arrangement
Yes