Guest Experience & Operations Manager – Serviced Apartments

Company Description Soul at home hospitality pvt ltd is a growing hospitality company specializing in high-quality serviced apartments designed for comfort, convenience, and a residential feel. The company is focused on delivering consistent guest satisfaction through professional service and well-maintained accommodation. With a commitment to operational excellence, Soul at home hospitality pvt ltd aims to create a welcoming environment that feels like home for both short- and long-stay guests. The organization values reliability, attention to detail, and a guest-centric approach in all aspects of its operations.
Role Description The Guest Experience & Operations Manager – Serviced Apartments is a full-time on-site role based in Vadodara, responsible for overseeing day-to-day guest services and property operations. The role includes managing reservations and check-in/check-out processes, coordinating housekeeping and maintenance teams, and ensuring apartments are consistently clean, safe, and well-presented. The Manager will handle guest inquiries and concerns, monitor service standards, and implement procedures that enhance overall guest satisfaction. This position also involves supervising staff schedules, tracking inventory and supplies, maintaining records, and supporting operational planning to improve efficiency and profitability. The role requires regular on-site presence across the property, collaboration with senior management, and proactive identification of opportunities to refine the guest experience.
Qualifications
Bachelor's Degree or Diploma in Hotel Management, Hospitality Management or Hospitality Administration. Fresh graduates are encouraged to apply.
Strong guest service skills, including the ability to handle inquiries, resolve issues, and maintain a professional, welcoming demeanor at all times.
Proficiency in using property management systems, reservation tools, and basic office software (e.g., email, spreadsheets, word processing).
Demonstrated ability to supervise and coordinate teams, including housekeeping, front office, and maintenance staff, with effective time and resource management.
Solid organizational and problem-solving skills, with attention to detail in room readiness, safety, and cleanliness standards.
Clear written and verbal communication skills in English; knowledge of local languages in Vadodara is an advantage.
Flexibility to work on-site, including weekends and holidays as needed, and to respond promptly to operational or guest-related issues.
Relevant education in hospitality management, business administration, or a related field is preferred; equivalent experience will also be considered.
Familiarity with basic budgeting, cost control, and reporting practices in a hospitality environment is beneficial.
Commitment to maintaining non-discriminatory, inclusive, and respectful interactions with guests, colleagues, and partners.

Work arrangement
No