US Freight Broker - Experienced

Freight Broker (US Freight Brokerage)
We are a fast-growing 4PL/3PL provider offering Managed Transportation (freight brokerage) services across the US.
We're looking for an experienced Freight Broker to own day-to-day brokerage operations and customer accounts, with a hand in training and supporting the team around them as we grow.
Roles & Responsibilities
Operations & Account Management
Booking carriers for shipments
Monitoring and tracking shipments
Managing TMS entries
Sourcing carriers and building carrier relationships
Reviewing carrier invoices and PODs, supporting invoicing and billing
Owning customer accounts as the primary point of contact and growing them over time
KPI Ownership
Own account-level KPIs: on-time pickup/delivery, tender acceptance, margin per load, claims ratio, and invoice accuracy
Report performance trends and flag at-risk accounts early with a plan attached
Team Support
Help train new team members on processes, tools, and standards
Support day-to-day coordination and participate in 1-on-1 reviews
Requirements
5+ years of US-based logistics / freight brokerage experience required
Excellent English communication skills required. This role is all about talking to carriers and customers and building relationships.
Excellent memory and sharp attention to detail
Comfortable being measured on your numbers
Working Pacific Time hours
Reliable internet and a quiet remote workspace
Who should apply
We are looking for an A player. If you have US logistics accounting experience and want to work with like-minded, motivated people growing a startup on a close, lean team, this is the place to join. You'll be able to expand your role, learn and take on new responsibilities, and grow with the company.
We have a clear target: a $200 million logistics company. Getting there takes clean books and tight financial controls, and you'll be the one keeping them that way. You won't be watching from the sidelines. You'll see the impact of your work as we grow and be part of the team that takes us from where we are today to where we're headed. If you've wanted to help build something and grow with it, this is it.
How to apply
Share a quick audio introduction about your US freight experience. You can record at https://vocaroo.com and include the link with your application.

Work arrangement
Yes