Software Engineering Lead

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities
Design, develop, and deploy voice/chat bots using AWS (Amazon Lex, Lambda, Connect)
Test Driven Automation using CI/CD pipelines. Ability to automate testing using tools like Cyara
Build and manage conversation flows (intents, slots, utterances) for voice interactions
Integrate bots with APIs, backend systems, and databases for dynamic responses
Understands LLM different models and has an understanding of evals framework
Optimize bot performance, accuracy, and user experience using analytics and monitoring (CloudWatch)
Implement NLU/NLP logic and support multi-turn conversational flows
Collaborate with product, UX, and engineering teams to deliver scalable solutions
Support testing, debugging, deployment, and continuous improvements of voice bots
Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications
Must have fulltime graduation degree
5+ years of software engineering experience with hands-on AWS development
Solid experience in Amazon Lex, AWS Lambda, API Gateway, and integrations
Experience building IVR / voice bots / conversational AI solutions
Knowledge of CI/CD, logging, monitoring, and cloud best practices
Good understanding of NLP/NLU, intent modeling, and conversational design
Test Driven Automation using CI/CD pipelines. Ability to automate testing using tools like Cyara
Proficiency in Typescript / Node.js / Java for backend development
Familiarity with Amazon Connect or telephony integrations
Proven solid problem-solving, communication, and collaboration skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Work arrangement
No