Quality Assurance (QA) Specialist

Company Description OpenCall.ai (YC W24) helps businesses turn missed calls into customers by ensuring every call is answered by AI, recovering lost revenue while reducing operating costs. The platform delivers 24/7 availability and real-time, low-latency conversations that feel natural and responsive. OpenCall.ai provides a white-glove onboarding experience, handling complex setup based on customer needs. It also offers flexible task execution by integrating with common apps and platforms, allowing businesses to streamline workflows and improve customer service at scale.
Role Description The Quality Assurance (QA) Specialist role is a remote contract position focused on ensuring the reliability and consistency of OpenCall.ai’s products and services. Day-to-day tasks include designing and executing test plans, reviewing call flows and AI interactions for accuracy and quality, and documenting defects and improvement opportunities. The QA Specialist will collaborate with engineering, product, and customer success teams to refine requirements, validate new features, and support regression testing. The role also involves maintaining quality standards, contributing to QA process improvements, and providing clear feedback and reporting to stakeholders.
Qualifications
Strong expertise in Quality Assurance and Quality Control, with the ability to design and execute effective test plans and cases.
Experience in Quality Management and Quality Auditing, including creating and maintaining documentation and reports on quality metrics.
Familiarity with Good Manufacturing Practice (GMP) or similar structured quality frameworks, and the ability to apply systematic quality principles in a software or AI environment.
Proficiency with QA tools and methodologies (e.g., test management systems, bug tracking tools, regression and functional testing).
Experience testing AI, SaaS, or voice/contact center products is highly beneficial.
Strong analytical skills, attention to detail, and the ability to work independently in a remote setting.
Clear written and verbal communication skills for collaborating with cross-functional teams.
Relevant education or certifications in quality assurance, engineering, computer science, or a related field are a plus.

Work arrangement
Yes