Live opening · Posted 10 hours ago
Service Centre Supervisor (IT)
GriffithUniversity · Nathan, QLD, Australia
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At a glance
The key details from the original listing.
CompanyGriffithUniversity
LocationNathan, QLD, Australia
Job typeFull-time
Work modeNo
Source
Smartrecruiters
ListedPosted 10 hours ago
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About the role
Description supplied by the original job listing.
About the Opportunity
Lead and coordinate customer focused and specialist IT support services that underpin end‑user computing and teaching technologies across the University. You’ll be responsible for delivering reliable, responsive, and scalable support for staff, students, and teaching environments overseeing incident and request management, service performance, and continuous improvement. Working within a service aligned model, you’ll drive strong customer outcomes, uphold service standards, and build team capability to meet University priorities.
Key Responsibilities
Lead day-to-day delivery of end-user computing, AV, collaboration, and Service Centre support services.
Coordinate incidents, requests, and service tasks to meet agreed SLAs and standards.
Supervise and develop technical staff, managing workloads, performance, and team capability.
Drive continuous improvement of end-user and teaching technology services.
Provide senior technical guidance and escalation support for complex issues.
Support peak periods, semester readiness, and technology rollouts.
Collaborate with service leads, projects, and partners to deliver integrated outcomes.
Monitor performance, trends, and feedback to improve service quality and user experience.
Maintain clear procedures, documentation, and knowledge resources.
Support device lifecycle management, including deployment, maintenance, and decommissioning.
About you
The occupant of this position will hold relevant tertiary qualifications with subsequent relevant experience, or an equivalent combination of relevant experience and/or education/training.
What we can offer
This is a full time, continuing opportunity based as Brisbane South (Nathan) campus. As Griffith is a multi-site University you may be required to work across other locations.
Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.
Salary
HEW 7 – Base range - $104,504.60 - $113,219.43 17% super. Full package range - $122,270.38 - $132,466.72.
Employment type
Full-time
Work arrangement
No
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