Client Services Analyst

About YouGov Data Products Client Services
The Data Products Client Services team is focused on delivering value to our clients through the actionable insights derived from YouGov’s industry leading brand-tracking and audience profiling syndicated products, BrandIndex and Profiles. Our team uses a powerful mix of syndicated tools, analytics, data visualization and storytelling skills to deliver impactful data stories to answer our clients’ most strategic business questions such as Brand Health Tracking, Customer Funnel Journeys, Audience Sizing & Profiling, and Campaign Tracking. The Client Services team plays a vital role within the company, developing strong relationships as a trusted strategic partner to our clients.
As a Client Services Analyst with YouGov, you’ll be an important member of the Data Products team supporting a range of clients subscribing to our suite of syndicated tools. Your responsibilities will include onboarding and guiding client users on YouGov’s products, leveraging those systems to build reports and conduct ad hoc analyses, and delivering analytical insights and recommendations to our customers. You will support YouGov clients ranging from Fortune 100s to fast-growing companies, spanning a variety of industries including Retail, FMCG, Food & Dining, Financial Services, Insurance, Technology, Social Media, Advertising Agencies, and more.
Job Responsibilities
In this role you will be working closely with senior members of the Client Service team to ensure we are driving successful outcomes for our clients. You will gain valuable experience and develop a broad skill set through your on the job responsibilities, specifically:
Data Product Fluency: Become knowledgeable in all of YouGov’s tools, gaining a deep understanding of the user interfaces and data, translating that knowledge to our clients
Teaching Others: Support onboarding and ongoing training efforts with new and existing clients to ensure they are getting the most value out of our data products
Analytic Application: Design and deliver re-occurring Insights reports to clients addressing their core insight needs, including (but not limited to) Brand Tracking, Market Sizing, and Audience Identification & Profiling
Insights Discovery & Story Telling: Deliver data-driven insights and recommendations, addressing client’s ad hoc business questions
Internal Collaboration: Partnering with commercial and product dev teams to provide a positive client experience that promotes partnership growth
Qualifications, Skills & Experience
This is an entry-level role, with qualifications focusing more on competencies than prior experiences. The applicant should be interested in the market research industry and working directly with clients.
Desired Competencies:
Intellectually curious, with a strong interest in solving problems with data and story telling
Enthusiastic, a willing and quick learner with a drive to succeed
Service-oriented mentality, with a desire to work in a client facing role
Strong communication skills and ability to craft a persuasive narrative
Uncompromising attention to detail
Ability to manage multiple projects simultaneously
Effective team player, eager to collaborate with teammates and clients
Requirements:
Bachelor’s degree or higher. A degree in a marketing or a research field is a plus (i.e., economics, psychology, business, marketing, market research, analytics, etc.)
Strong knowledge of Microsoft Office’s Word, Excel, and PowerPoint
An eye for detail and ability to put together accurate deliverables in a timely fashion
Nice to haves:
Prior work experience as a researcher or analyst, or experience of converting data into stories
Experience of working on client-facing projects
Knowledge of business intelligence programs (ex. Tableau, PowerBI, etc.)
Experience leveraging AI for data visualization and storytelling
For roles based in California, New York, Colorado, Massachusetts, or Washington State, the base salary hiring range for this position is $72,000 - 75,000 USD
Compensation offered will be determined by multiple factors including location, job-related knowledge, skills
and experience.Certain roles may be eligible for incentive compensation and additional benefits.
All US based full time employees are eligible for the following benefits:
Paid vacation, holidays and sick days
Flexible working arrangement available
Group medical, dental and vision insurance
Company-paid life and disability insurance
Paid parental leave
401(k) with company match
#LI-AS1
Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.
Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.
We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy