Customer Trainer

Primary Function of Position
The Customer Trainer will report directly to the Customer Training Manager, Taiwan. This training professional will deliver Intuitive technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, colorectal surgery, ENT, cardiac, thoracic, and general surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer trainings initiatives.
Roles and Responsibilities
Conduct as the trainer for Intuitive Surgical System training programs to surgical teams and care teams at designated training centers and remote centers
Develop competency in the following:
da Vinci® System Technology
da Vinci® System applications and advanced technology
OR Efficiency
Training Pathway process
Training/coaching techniques/methodologies
Support one or more marketing verticals by specialty to conduct advanced training for surgical teams; design agendas as needed and obtain regulatory approval, and supporting the needs of the surgeon educators and course participants
Conduct surveys to gather data and measure program effectiveness
Act as subject matter expert for internal projects, as needed
New product development
Training material/ protocol development
Training research initiatives
Facilitate and support internal/external training events, marketing events, society events, VIP sessions, and exhibit halls
Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
Support da Vinci® Surgical System troubleshooting and maintenance at the training center
Manage training center logistics, inventory and training calendars
Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
Support positive relationships between external training center personnel and ISI management
• Contribute to the organization’s goal achievements
Required Skills and Experience
At least 3 years of experience. Professional Training experience
Proven experience training on complex topics and/or technology
Clinical and/or operating room experience preferred
Medical-device experience preferred
Knowledge of adult learning principles preferred
Excellent oral and written communication skills - Mandarin plus English
Solid organizational skills and ability to operate independently
High capacity and excellent problem solving skills
Professional work ethic
Strong interpersonal skills
High capacity to learn in a fast paced environment
Commitment self-development
Ability to work in a team environment
Ability to be flexible with hours of operation
Ability to travel up to 30%
Required Education and Training
Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Business Administration, Communications or Education

Employment type
Full-time

Work arrangement
No