Genesis I&A Consultant

Primary Function of Position:
The Genesis I&A Consultant will provide customers with onsite, remote consulting and educational initiatives designed to implement and maintain Intuitive medical technology / instrument and accessories best practice solutions through standardization, efficiency, staff training, and cost containment. The Genesis I&A Consultant will also closely work with hospital key stakeholders as well as the Intuitive Ecosystem partners, including leadership, as well as with Sales, Advanced Failure Analysis, Marketing, Customer Services, and Tech Support to ensure that customers have the necessary tools to launch, optimize and sustain successful da Vinci and Ion programs.
Roles & Responsibilities:
Develop and maintain expertise in the following:
Intuitive technology, I&A reprocessing and troubleshooting
Proper handling, care and use of Intuitive Instruments and Accessories
Detailed knowledge of regulations, standards, and guidance in the area of reprocessing of reusable medical devices (ISO, MDR etc.)
Independently manage assigned territory while effectively managing work time and schedule
Conduct Genesis I&A Consultant and educational initiatives with Intuitive with strategically targeted customers
Provide in person and/or remote consulting and educational services to deliver value to the customer
Examples of services are staff training, consultation on program readiness, standardization, efficiency, and high return remediation
Support complex, extended customer engagements and collaborate with customers, as well as Intuitive commercial, service, and support teams to formulate multi-faceted, customized solution and recommendations based on hospital use patterns, processes, protocols, goals, and other feedback
Uncover customer needs and opportunities
Prioritize potential solutions and gain alignment with hospital key stakeholders to help implement recommendations
Track progress and communicate status to customer on a schedule identified within the recommendations
Align with sales and failure analysis partners on delivering customized customer assistance, as needed
Collaborate with internal and external stakeholders to define, measure, and optimize the quality, effectiveness, and efficiency of Genesis programs
Run reports and analyze data when needed to prepare for customer engagements
Support customer and internal facing Genesis and Intuitive events and conferences (both in-person and virtual)
Promote collaboration with Genesis and cross functional teammates to establish and achieve Genesis implementation goals
Report customer complaints to appropriate internal parties as they are discovered
Ad-hoc tasks or duties assigned by management
Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices.
Required Knowledge, Skills, and Experience:
B.S./B.A. degree preferred or equivalent biomedical training, Life Science, or technical equivalent
5+ years of documented professional experience in healthcare/hospital management
National Certification preferred according to the regional requirements
Detailed knowledge of regulations, standards, and guidance in reprocessing of reusable medical devices (ISO, MDR etc.)
Experience or working knowledge of the use and/or reprocessing and regulations of complex medical devices, and excellent mechanical aptitude and problem-solving skills
Proven ability to work effectively and drive results as part of a team
Excellent communication and interpersonal skills with ability to present to varying group sizes
Ability to excel in a high-energy, fast-paced environment
Willingness to be flexible with work hours
Business acumen – ability to function in an executive business environment and understand the business needs of the CSSD and OR
Communication – ability to deliver consistent and effective communication across organizational levels
Master complexity – ability to plan, organize, and oversee highly complex and strategic assignments involving multiple teams and individuals
Fluent in English and local language as required
Ability to travel overnight up to 70 %
There is a minimum expectation of 24 months in this role to be eligible for an opportunity to transition into another position within the organization

Employment type
Full-time

Work arrangement
Yes