Customer Service Representative

We're seeking an enthusiastic Automotive Customer Service Representative to join our team in Preston in a full-time, office-based role. If you have Automotive Industry Experience, a passion for cars, and enjoy helping customers find the right solutions, this is a great opportunity to join a fast-paced and customer-focused environment.
As the key link between the business and its customers, you'll provide inbound sales support, assist with product enquiries, and use your automotive knowledge to identify the right parts through our extensive parts portals, deliver accurate advice and solutions, and efficiently process sales through our point-of-sale systems.
This role combines customer service and sales, requiring you to build strong customer relationships, identify opportunities for upselling and cross-selling, and support sales campaigns. Success in this role requires excellent communication skills, a customer-focused approach, and a solid understanding of automotive products, parts, or workshop operations.
Key Responsibilities:
Deliver prompt, accurate support for customer enquiries via phone.
Provide exceptional customer service, building positive customer experiences.
Resolve enquiries, identify cost-effective solutions, and refer complex issues where required.
Accurately record customer interactions, complaints, and actions taken.
Follow up on customer issues and escalate recurring concerns to the appropriate teams.
Maintain strong automotive product and service knowledge to effectively support customers.
Identify opportunities to upsell and cross-sell products and services.
Strong knowledge of Automotive Parts is essential for this role.
Proven experience in Customer Service, account management and achieving KPI’s.
Strong computer skills to confidently navigate multiple systems and platforms, while accurately capturing customer feedback.
Strong ability to build customer relationships and drive repeat business.
Experience in automotive parts, trade sales, customer service, or a similar industry is essential.
Customer service experience essential; call centre experience not required

Employment type
Full-time

Work arrangement
Hybrid