Technical Project Manager

As a Technical Project Manager, from pre-sales through integration and performance, you will be an end-to-end trusted advisor to customers, managing their engagement with our platform and building technical solutions. In a high-impact, fast-paced environment, you will project manage, problem-solve, and build close relationships with customers across various industries.
Responsibilities:
Advocate best practices for customers and internal teams during product design, development, and implementation.
Act as the central point of contact for customers and lead the integrated account team to deliver customer success.
Partner with the business to ensure integration efficiency, high-quality service, and continued customer engagement.
Identify service enhancements and potential issues to drive continuous improvement in customer service delivery.
Communicate effectively with internal teams, external customers, and partners to share information and deliverables.
Requirements:
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
3–5 years of experience in a customer-facing role within the IT industry.
Experience managing and successfully delivering technical customer projects.
Understanding of network technologies, web performance, media technologies, methodologies, and/or architectures.
Proven ability to manage technical projects while handling multiple priorities.
Strong communication and interpersonal skills, with the ability to build trusted relationships with customers at various levels.
Strong teamwork, collaboration, prioritization, and problem-solving skills in a fast-changing environment.

Work arrangement
Yes