Customer Service Specialist

Core Network solutions. You'll engage in hands-on fault management and configuration, driving integration activities alongside cross-functional project teams. Our environment fosters innovation and continuous learning, encouraging you to share insights and best practices. You'll play a crucial role in ensuring customer satisfaction and service continuity, addressing issues effectively and proactively. We prioritize professional growth, offering access to training and resources to enhance your skills in cutting-edge technologies like cloud-native architecture and microservices. Enjoy flexible work arrangements, competitive compensation, and a supportive culture that values work-life balance as we strive to shape the future of connectivity together.
Must-Have:
Require a bachelor's or master's degree in a related field.
Typically, a minimum 5–10 years of hands-on experience with Ericsson IMS Core Domain components (CSCF, SBG, MTAS, IP Works, EMM)
Proficiency in 5G/LTE/VoLTE end-to-end call flows
Strong knowledge of Cloud Native Architecture, Microservices, Kubernetes, and Containers
Expertise in 5G Core IMS Architecture interfaces and protocols
Experience of managing trouble tickets and customer issues within SLA
Nice-To-Have:
Familiarity with Service Based Architecture concepts and Network Slicing
Experience in covering calls and problem-solving customer feedback
Understanding of fault management and configuration in 5G SA Core Network
Ability to prepare Method of Procedure (MOP) and Work Instructions (WI)
Experience in coordinating network integration activities.
Manage fault configuration and conduct fault management within the 5G SA Core Network.
Collaborate with project teams on High-Level Design (HLD), Low-Level Design (LLD), and design reviews.
Coordinate network integration activities in partnership with project teams.
Handle trouble tickets and change requests, ensuring service level agreements (SLA) are met.
Prepare Method of Procedure (MOP) and Work Instructions (WI) for activities and document learning.
Implement and verify the configuration and integration of nodes or systems.
Analyse root causes in collaboration with the care team and guide team members through complex configurations.
Participate in governance calls; analyse and implement feedback from customers.