Branch Operations and Service Manager Swadesh Banking

Group Company: AU Small Finance Bank Limited
Designation: Branch Operations and Service Manager Swadesh Banking
Office Location:
Position description: Responsible for overseeing branch operations, ensuring service quality, and managing customer relationships in Swadesh Banking branches.
Primary Responsibilities:
- Oversee branch operations
- Ensure high service standards
- Manage customer relationships
- Ensure compliance with banking norms
Additional Responsibilities:
- Support branch acquisition targets
- Coordinate with product and operations teams
- Maintain MIS and reports
Reporting Team
Reporting Designation:
Reporting Department:
Educational qualifications preferred
Category:
Field specialization:
Degree:
Academic score: Minimum 55%
Institution tier: Tier 1 / Tier 2
Required Certification/s: NA
Required Training/s: Branch Operations, Customer Service
Required work experience
Industry: Banking, Financial Services
Role: Branch Operations, Customer Service
Years of experience: 4 to 8
Key Performance Indicators: - Service quality score
- Compliance adherence
- Customer satisfaction
- Operational efficiency
Required Competencies: - Customer Orientation
- Operational Excellence
- Communication
- Problem-solving
Required Knowledge: - Branch operations
- Banking products
- KYC norms
Required Skills: - Interpersonal skills
- MS Office
- CRM usage
Required abilities
Physical: NA
Other: Leadership, Decision-making
Work Environment Details: Branch-based, customer-facing
Specific requirements
Travel: Minimal (local marketing)
Vehicle: Two-Wheeler Vehicle
Work Permit: Must be authorized to work in India
Other details
Pay Rate: Fixed + Incentives
Contract Types: Full-time, Permanent
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal policies
Union Affiliation:

Employment type
Full Time

Work arrangement
No