WSS Customer Service and Sales Advisor MP

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to explore and develop new opportunities within the renewables, offshore and energy industries. Supporting a diverse and inclusive workplace, with thousands of colleagues in more than 70 countries, we take competence, sustainability, innovation, and unparalleled customer experiences one step further.
The position
We are looking for a Customer Service & Sales Advisor.
Main Responsibilities
Work closely with the customers, understanding & supporting the decision makers’ needs and be their main contact in WSS Customer Service
Advise and support customers on what, why, when and where to buy through good commercial guidance
Keep customers informed of changes in the order delivery status, surcharges and any other relevant information
Ensure timely and accurate order management, keeping customers updated and proactively managing potential issues
Proactively identify, plan and follow up open quotes to turn this into orders
Utilize Tools and knowledge about the customer, to leverage on Insights leading to adding Value to the Customer and increasing our Sales Growth
Through quote follow up and or other type of contacts with customer proactively capture Leads in close cooperation with Sales
Actively promote selected sales campaigns, promotions and initiatives to customers
Process certain high value and pre-defined enquiries and orders from customers as per global processes and targets
Be an active member of the Sales team for the respective account portfolio
Support Sales when preparing Business Review, bring operational insight both internal as well as external. When appropriate, join Sales when do Business Revises to explain the insight direct to customers
Ensure appropriate problem solving and wide collaboration with other functions/stakeholders to fulfil customer needs in the most efficient way
Customer visits in close collaboration with Sales (KAMs, TSMs and TS&BDMs)
Capture customer specific information and requirements in the system and work proactively with customers to help them standardize their requests (Star List information)
Qualifications
Relevant education and/-or relevant work experience
Fluent in English – both in writing and speaking
Interest/experience in the shipping industry and marine products
Customer focused with the ability to understand and react/adapt to their needs, and with the ability to turn opportunities into sales growth.
Excellent interacting, networking and communicating skills: Establishes good relationships with customers and colleagues
Solid commercial understanding and sales skills, with a professional and proactive attitude
Growth mindset – Having a “Can Do” attitude, looking for solutions to challenges.
Quickly adapts to changing circumstances, accepts new ideas and change initiatives
Is always curious and enthusiastic to learn and develop and able to put learning into practice.
Eager to share knowledge to increase the competence in the team.
Good analytical skills and attention to detail. Ability to act on Data Driven Insights.
Ability to use Digital Tools (digital interest and savviness)
Excellent telephone sales skills
Supporting and co-operating attitude: Adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values
Shows respect and sensitivity towards cultural and religious differences
Excellent organizing and executing skills: Delivers quality customer sales and service by planning ahead, working in a systematic and organized way and by following directions and procedures while focusing on customer satisfaction
How to apply?
Sounds interesting? If you see yourself fitting into this role, please let us know why the role interest you.
Apply online through our career portal at https://www.wilhelmsen.com/careers/ under Current Vacancies by creating a ‘Candidate Home’ account and thereafter upload your resume and expected salary.
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