Customer Support Intern

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.
Position Summary:
This role supports Access’s customer support operations while providing structured learning and hands-on industry exposure for interns and K-Youth participants. Participants will develop foundational skills in customer service, technical support and professional workplace practices within a global software organization.
Key accountabilities and responsibilities:
Assist in handling customer support requests and service tickets
Log, track, and document customer issues accurately
Support triage of cases with guidance from Technical Engineers
Escalate issues appropriately to senior team members
Collaborate with internal teams to ensure service continuity
Contribute to knowledge base documentation using KCS methodology
Participate in continuous improvement initiatives
Skills to be Developed
Customer service & service delivery fundamentals
Technical troubleshooting basics
Professional communication skills
Problem-solving and analytical thinking
Time management and task prioritization
Education / Background
Diploma, Degree, or fresh graduate in IT, Computer Science, Information Systems, Business, Engineering or related fields
K-Youth participants with relevant training or certifications are encouraged
Learning Outcomes
Exposure to global SaaS customer support operations
Industry-standard tools and methodologies
Improved employability and career readiness
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.
We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?
Let’s make a difference together.
Love Work. Love Life. Be You.