Body Repair Operations Manager

About Lucid
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.
Lucid Motors is at the forefront of redefining collision repair in the electric vehicle era. This position offers a unique opportunity to take an established program and elevate it further—setting new benchmarks for safety, quality, and customer experience across Europe.
In this role, you will refine and implement a forward-thinking collision repair strategy that strengthens our brand and supports continued growth. By enhancing our high-performing network of body shops and fostering strong partnerships with insurers and internal teams, you will play a pivotal role in delivering operational excellence combined with innovative technology.
You will oversee performance, enforce standards, and drive continuous improvement—ensuring every repair meets Lucid’s uncompromising safety and quality requirements. If you excel at developing frameworks, guiding partners, and elevating customer experience on a large scale, this is your opportunity to make a significant impact on Lucid’s European operations.
Key Responsibilities
Develop and Execute the European Collision Strategy
Design and implement an innovative collision repair strategy aligned with Lucid’s brand standards across Europe.
Establish, grow, and manage a third-party body shop network to support expansion.
Build and lead the European collision repair program team as volume scales.
Drive Partner Performance
Monitor network performance using clear KPIs (e.g., safety, quality, cycle time, key-to-key, first-time-right, NPS).
Take proactive measures to address underperformance and disengage from non-compliant partners when necessary.
Enable Parts and Distribution
Collaborate with Parts & Supply Chain teams to optimize body parts distribution processes in Europe.
Resolve escalations promptly to maintain repair flow.
Ensure Compliance and Standards
Embed and audit Lucid’s SOPs and Authorized Body Shop standards.
Implement corrective actions to close gaps and ensure compliance across the region.
Adapt Tools for European Operations
Partner with internal teams to tailor program software (e.g., Technical Information Portal, Network Management System) to European requirements.
Manage the rollout of diagnostic laptops and specialized tooling to approved shops.