Service Center Operations Specialist, Frankfurt (m/f/d)

About Lucid
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.
About the Role:
As a Service Center Operations Specialist at Lucid Motors, you will play a versatile and hands-on role within the Service Center, supporting the full service journey from customer intake and repair coordination to parts management, technical workshop support, vehicle diagnosis, repair quality, and final handover.
This role combines premium customer communication, accurate spare parts coordination, and high-quality technical workshop support. You will act as a trusted customer contact, support technicians with parts and repair coordination, and, depending on certification level and workshop needs, contribute directly to vehicle diagnosis, maintenance, and service quality.
The ideal candidate is an adaptable automotive professional with strong communication skills, solid technical understanding, attention to detail, and a passion for electric vehicles, sustainable mobility, and premium customer experiences.
Key Responsibilities:
Customer Experience & Service Coordination
Serve as a professional and welcoming first point of contact for customers in the Service Center, creating a premium experience from the first interaction.
Accurately identify, document, and clarify customer concerns through customer interviews, vehicle walk-arounds, and service intake processes.
Explain service options, repair timing, cost estimates, and required work in a clear and professional manner.
Monitor service progress and keep customers informed throughout the repair process.
Support appointment handling, invoicing, payment processing, vehicle redelivery, and basic follow-up activities.
Build trust and long-term customer satisfaction through consistent communication, professionalism, and attention to detail.
Technical Workshop Support & Vehicle Service
Diagnose, repair, and maintain Lucid Battery Electric Vehicles according to Lucid quality, safety, and repair standards.