RCMS -Hospital Billing, AR Calling-Director

The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As a RCMS -Hospital Billing, AR Calling-Director you will lead operations consulting work within our Operations Consulting practice, focusing on hospital billing and accounts receivable calling support that helps clients improve revenue cycle performance, process flow, and operational effectiveness. As a Director you will set strategic direction, guide business development, and lead executive client relationships while shaping solutions, mentoring future leaders, and driving change across multiple client engagements. In this role at PwC, you will bring together operational insight, client service acumen, and a commercial mindset to develop practical approaches that improve productivity, support process automation, and strengthen how revenue cycle work is delivered.
Responsibilities
Leads all aspects of delivery on multiple engagements. Develops and sustains proactively strategic client relationships, establishing and confirming client satisfaction of services
Brings transition management experience and fundamental knowledge in support/service management
Analyzes data to identify and communicate trends to Managers and Clients
Leading hospital billing and accounts receivable calling efforts for revenue cycle managed services engagements
Directing operational reviews to identify billing delays, claim follow-up gaps, and collection barriers
Developing and implementing process improvements that streamline denial resolution and accelerate cash flow
Analyzing account activity, payer trends, and billing data to guide action plans and prioritize work
Coordinating client-facing discussions on revenue cycle issues, service expectations, and issue resolution
Overseeing call workflows, work queues, and productivity metrics across multiple client assignments
Applying automation solutions and digital tooling to improve billing operations and support delivery efficiency
Guiding teams in the use of process mapping, operational analysis, and service operations methods
Identifying opportunities to strengthen revenue cycle performance, reduce rework, and improve operational consistency
Supporting business growth by shaping service offerings and advancing client relationships in the healthcare revenue cycle space
What You Must Have
At least a Bachelor’s degree in finance or Any Graduate
At least 17-20 years of experience
Oral and written proficiency in English required
What Sets You Apart
Leading revenue cycle billing and AR calling initiatives
Bringing hospital billing and denial resolution experience
Translating client needs into operational improvement plans
Managing multiple priorities across revenue cycle workflows
Applying automation solutions to billing and collections
Developing teams through coaching and feedback
Driving change through strategic thinking and communication
Shift timings: Flexible to work in night shifts (US Time zone)
Knowledge of Google Suite and MS Office Suite with a focus on Excel and PowerPoint, including skilled, functional proficiency with charts, formulas, pivot tables, etc
Consistently meets or exceeds established department standards including quality, attendance, and deadlines; and Adheres to the HIPAA privacy and security regulations

Work arrangement
No