Senior Consulting Manager

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Pay Transparency
The estimated salary range for a new hire into this position is zł259,000 - zł425,500 which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program.

Job Description
Job Summary
The Sr. Manager; Client Consulting leads and develops high-performing teams responsible for delivering exceptional client experiences and implementing complex programs. This role is accountable for driving operational excellence, fostering a client-first culture, and empowering staff to deliver outstanding results with each interaction. The Sr. Manager provides strategic direction, manages both short- and long-term goals, and builds strong relationships with stakeholders at all levels, including senior and executive management.
The position requires proficiency in data-driven analysis to identify performance improvements, a proven track record in managing diverse teams, and the ability to question the status quo to generate innovative ideas. The Sr. Manager is expected to maintain a strong knowledge of industry trends, payment processing, and client management, ensuring the highest level of operational excellence and customer commitment.
All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.
Key Responsibilities
Lead and develop high-performing teams responsible for implementing and supporting complex client programs.
Drive operational excellence and continuous improvement initiatives to enhance client experience and achieve performance targets.
Build and foster a client-centric culture, empowering staff to deliver exceptional experiences with each interaction.
Provide strategic direction and manage both short- and long-term goals to achieve high-quality operational results.
Collaborate and negotiate with stakeholders at all levels, including senior and executive management, to ensure alignment and support for business objectives.
Analyze data to identify changes needed for performance improvement and operational excellence.
Maintain strong business relationships with clients and internal stakeholders.
Champion innovation and process improvement, leveraging new technologies and tools for resource optimization.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications
8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
Experience in leading high-performing teams responsible for implementing and supporting complex programs.
Experience in performing data-driven analysis to identify performance improvements.
Experience in building and maintaining strong business relationships with stakeholders at senior and executive management levels.
Experience in managing both short- and long-term goals to achieve high-quality operational results.
Experience in payment processing and client management in a payments environment.
Experience in executive-level oral and written communications.
Experience in driving policies targeted at empowering staff to deliver exceptional client experiences.
Experience in making sound business decisions and setting direction for teams.
Experience in collaborating and negotiating with customers and staff at all levels.
Preferred Qualifications
9 or more years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD.
Experience in leading teams responsible for implementing and supporting complex programs while delivering exceptional client experiences.
Experience in performing data-driven analysis to achieve the highest level of operational excellence.
Experience in questioning the status quo and generating innovative ideas.
Experience in collaborating and negotiating with and influencing customers and staff at all levels.
Experience in building and fostering a client-first culture.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.