Field Services Engineer

Company Description TAFE - Tractors and Farm Equipment Limited is one of the world’s largest tractor manufacturers and the second largest in India by volume, with an annual turnover exceeding INR 16,000 crores. Headquartered in Chennai and incorporated in 1960, TAFE sells over 180,000 tractors annually under well-known brands such as Massey Ferguson, TAFE Tractors, Eicher Tractors, and IMT, supported by a robust network of more than 1,600 dealers. The company exports tractors to over 80 countries, serving farms across Asia, Africa, Europe, the Americas, and Russia. TAFE’s diverse portfolio spans tractors, farm machinery, engines, transmissions, hydraulics, and more, all backed by strong R&D capabilities recognized by the Government of India. The organization is known for high-quality, reliable, and cost-efficient products designed to meet a wide range of farm mechanization needs.
Role Description This is a full-time, on-site Field Services Engineer role based in the Andhra Pradesh Capital Region. The Field Services Engineer will be responsible for installing, commissioning, and servicing tractors and related farm equipment at customer locations, ensuring optimal performance and reliability. Daily activities include diagnosing and troubleshooting mechanical, electrical, and hydraulic issues, performing preventive maintenance, and providing technical support and guidance to customers and dealer service teams. The role involves documenting service activities, preparing reports, maintaining service tools and equipment, and adhering to safety and quality standards. The Field Services Engineer will collaborate closely with sales, parts, and technical teams to enhance customer satisfaction and support continuous improvement in field service operations.
Qualifications
Strong Field Service experience, including on-site installation, commissioning, and repair of tractors or heavy agricultural machinery.
Proficiency in Troubleshooting and Technical Support for mechanical, electrical, and hydraulic systems.
Hands-on expertise in Preventive Maintenance practices, service scheduling, and equipment health monitoring.
Demonstrated Customer Service skills, including clear communication, empathy, and the ability to manage customer expectations.
Diploma or Bachelor’s degree in Mechanical, Automobile, or Agricultural Engineering, or a closely related technical field.
Ability to read and interpret technical manuals, service bulletins, and engineering drawings.
Willingness to travel within the region, work in the field under varying conditions, and respond to urgent service calls.
Basic computer skills for service reporting and use of diagnostic tools; familiarity with service management systems is an advantage.
Prior experience in agricultural equipment, off-highway vehicles, or industrial machinery service is highly beneficial.
Commitment to safety, quality standards, and continuous

Work arrangement
No