Business Application Associate

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
Proficiency in Salesforce including CRM configuration, pricing workflows, and data governance
Experience with Microsoft Power Automate or similar low-code platforms, with experience incorporating AI capabilities into automated workflows preferred. Familiarity with AI-enabled documents, pricing, billing, or fee management platforms preferred
Advanced Microsoft Excel skills including complex formulas, pivot tables, reconciliations, and the ability to validate AI-generated outputs
Proficiency in Microsoft Word and PowerPoint for clear documentation of AI-enabled processes and controls
Strong analytical skills with the ability to assess when AI is appropriate versus when human judgment is required, combined with strong communication and stakeholder management skills across commercial, legal, finance, risk, and technology teams
Ability to work effectively in a global, virtual team environment with demonstrated interest in applying AI to improve existing processes. Working understanding of Agentic AI concepts including intelligent agents, autonomous workflows, and AI-assisted decisioning, and how they can be safely applied in regulated environments
Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use
Education
Bachelor's degree in Finance, Business, Information Systems, or a related field required
2 to 3 years of experience in commercial systems, operations, or application support roles required
Responsibilities
This role drives the integration of AI and Agentic AI capabilities into commercial pricing and fee management processes, progressively transforming manual and rules-based workflows into AI-assisted, agent-driven processes while maintaining strong governance, controls, and regulatory compliance.
Actively identify opportunities to embed AI and intelligent agents into existing pricing, fee, and contract-related processes to reduce manual effort and improve consistency
Support and manage pricing and fee-related business applications, evolving them through AI-enabled workflows rather than static configurations
Configure and maintain Salesforce pricing modules, incorporating AI-assisted guidance, validation, and exception handling where appropriate
Partner with Technology teams to design and implement Agentic AI solutions such as automated fee validation, contract term interpretation, and pricing change impact assessments
Use AI tools to improve accuracy of fee components, commercial terms, and contractual language while ensuring human-in-the-loop controls are maintained
Maintain and modernize standard operating procedures, process documentation, and control frameworks to reflect AI-augmented execution models
Support regulatory, audit, and internal reporting by leveraging AI-enabled monitoring, traceability, and anomaly detection & validate annual pricing updates and system changes using automation and AI-driven testing and reconciliation approaches, ensuring data integrity, confidentiality, and audit readiness across all AI-enabled processes
About the Team
At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. As a global leader in ratings and integrated risk assessment with 14,000+ employees across 90 cities, we are committed to fostering an inclusive and innovative workplace. Our Business Application Management team provides rating application maintenance coverage across all regions, coordinating with Legal, Product, Risk, and Technology teams for fee application management, while working closely with Relationship Managers to ensure the voice of the customer is incorporated into the design. By joining our team, you will be at the forefront of AI adoption in commercial operations, helping transform how pricing and fee management workflows are executed at a global scale.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.