International Voice Process – Customer Support Associate

International Voice Process – Customer Support Associate
Location: Kakkanad, Kochi, Kerala
Work mode: Work from office
Employment type: Full-time
Shift: Rotational shifts, primarily night shifts
Monthly salary: ₹19,000–₹25,000, depending on experience, communication skills, and interview performance
About the Role
ITES is hiring energetic, customer-focused candidates for an International Voice Process in Kakkanad, Kochi.
As a Customer Support Associate, you will handle inbound customer calls, resolve customer queries, and provide basic technical assistance for computers and mobile devices. Freshers and experienced candidates with strong English communication skills are welcome to apply.
Key Responsibilities
Handle inbound calls from international customers.
Understand customer concerns and provide clear, accurate solutions.
Provide basic technical support for Windows PCs, Mac devices, and mobile devices.
Assist with product installation, uninstallation, configuration, and troubleshooting.
Maintain a professional, patient, and courteous approach during every interaction.
Escalate unresolved or complex cases to the appropriate team.
Accurately document customer interactions, issues, and resolutions.
Follow company procedures, quality standards, and data-security requirements.
Eligibility
Any recognized undergraduate, postgraduate, MBA, or equivalent qualification.
Excellent spoken English and interpersonal communication skills.
CEFR or Berlitz B2-level English proficiency is preferred.
Basic knowledge of computers, mobile devices, and technical troubleshooting.
Freshers and experienced candidates may apply.
Immediate joiners are preferred.
Applicants must be comfortable handling inbound international customer calls.
Applicants must be willing to work rotational shifts, including night shifts.
Applicants must be able to work from the Kakkanad office.
Salary and Benefits
Monthly salary of ₹19,000–₹25,000.
Health insurance.
Provident Fund.
Cab facility between 6:30 PM and 6:30 AM within a 25-kilometre radius.
Professional training and development.
Career growth opportunities.
Exposure to an international customer-support environment.
Hiring Process
All interview stages will be conducted virtually.
Talent Acquisition Screening
Service Delivery Interview
SHL and behavioural assessments
Offer discussion
Onboarding
Information to Include When Applying
Please mention the following details in your application:
Current location
Notice period
Earliest joining date
Spoken English proficiency
Comfort with rotational and night shifts
Willingness to work from the Kakkanad office
Acceptance of the ₹19,000–₹25,000 monthly salary range
How to Apply
Send your updated résumé to jackson.j@skillactz.com with the subject line:
Application for International Voice Process – Kochi
For enquiries, contact: +91 95443 16657
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Work arrangement
No