Senior Associate - US Insurance Voice Process

WE’RE HIRING | SENIOR ASSOCIATE – INTERNATIONAL INSURANCE VOICE PROCESS (US)
A leading global business process and customer experience organization is hiring experienced professionals for its International Insurance Voice Process in Kochi.
Position: Senior Associate – International Insurance Voice Process (L1)
Location: Kakkanad, Kochi
Work Mode: Work from Office
Market: US / International Insurance
Shift: US Rotational Night Shifts
Salary: ₹3 LPA – ₹5.5 LPA
Education: Graduation Mandatory
Joining: Immediate / Short-Notice Joiners Preferred
Key Responsibilities
Handle international insurance voice interactions and benefits-related support activities.
Review claim documents and supporting information to determine appropriate next steps.
Coordinate with healthcare providers, customers, and other stakeholders.
Manage follow-ups and resolve pending requests within defined timelines.
Identify and resolve processing exceptions and operational issues.
Escalate complex cases when required.
Maintain accurate and compliant documentation for every interaction.
Meet defined quality, productivity, accuracy, and SLA targets.
Support multiple insurance products, workflows, and processes.
Assist team members through knowledge sharing and process guidance.
Contribute to process improvement and enhanced customer experience.
Mandatory Eligibility
Graduation in any discipline.
Relevant experience in US / International Insurance Voice Process is mandatory.
Voice-process experience specifically within the Insurance domain is required.
Excellent English communication skills (B2 level or above).
Comfortable working in US rotational night shifts.
Willing to work from office in Kakkanad, Kochi.
Immediate / short-notice joiners are preferred.
Candidates without relevant International Insurance Voice Process experience may not be considered.
Preferred Experience
Experience in any of the following areas will be an advantage:
Insurance Claims Processing
Benefits Administration
Healthcare Insurance Operations
Disability Claims
Leave Administration
Provider Outreach
Claims Support
Insurance Customer / Provider Service
International Contact Center Operations
Quality, Productivity and SLA Management
Key Skills
Strong verbal communication and active listening
Customer and provider handling
Problem-solving and decision-making
Documentation and case management
Follow-up and workflow management
Ability to independently handle complex or escalated insurance scenarios
Hiring Process
Profile Screening → Communication Assessment → Operations / Domain Interview → HR Discussion → Document Verification & Offer
Compensation
₹3 LPA – ₹5.5 LPA
Final compensation will depend on relevant experience, current/previous compensation, interview performance, internal salary guidelines and supporting documents.
How to Apply
Interested candidates can share their updated résumé via Email or WhatsApp along with the following details:
Full Name
Email Address
Phone Number
Current Employment Status
Current Company
Current Location
Total Experience
Relevant Insurance Voice Experience
Current Salary
Expected Salary
Notice Period / Earliest Joining Date
Willing to relocate to Kochi: Yes / No
Comfortable with US Rotational Night Shifts: Yes / No
Recruiter Contact
Jackson J
jackson.j@skillactz.com
Phone/WhatsApp: +91 95443 16657

Work arrangement
No