Client Account Coordinator

Location: Hybrid | 8609 W. Bryn Mawr Ave Suite 204 Chicago IL, 60631
Schedule: Full-time | Daytime
The Client Account Coordinator is a supporting role to the Director of Billing and the Billing Manager, responsible for assisting with all aspects of client account receivables, billing, and collections processes. This position ensures the accurate management of client accounts and reports any discrepancies or issues to the Billing Manager. Additionally, the Client Account Coordinator supports The Place families by educating them on available programs and resources and guiding them through the grant application process. This is a full-time, hourly position.
Responsibilities:
Understanding and managing client accounts and collections records fully
Obtaining client payments, establishing payment plans and settlement agreements on current and delinquent client accounts.
Reviewing and issuing client bills, receipts and/or invoices on a monthly basis
Filing and reviewing billing statements, payment plan agreements and other client related documents
Assisting with checking premium payments monthly for existing clients with ACA plans
Supporting in creating and completing necessary reports as requested by management.
Maintaining accurate and complete client financial information
Effectively communicate and provide families assistance with understanding their benefits/eligibility and charges on accounts.
Keeping client inbound/outbound call logs
Coordinate 30-day check-ins with families after intake.
Educate families on available grant opportunities, applicable application processes
Assist families with grant and HIPP applications.
Follow up on pending grant documentation and grant approvals.
Assist families in requesting payments from grants.
Help families apply for Medicaid and Social Security disability benefits.
Track application processes utilizing grant tracking software and Central Reach
Manage grant deadline reminders
Assist with parent training translations and may include clinical documentation
Preferred Qualifications:
High School diploma or GED required.
2-3 years of insurance billing and account receivables
Must be Bilingual.
Ability to navigate between various billings software’s
Proficient in MS Office Suite with an emphasis on Outlook, Word, and Excel and SharePoint
Efficient use of the English & Spanish language in both oral and written format including spelling, grammar, punctuation, form, and style
Ability to multitask in a fast-paced, detail-oriented environment.
Preferred grant process knowledge
Must be able to independently manage time to ensure a productive workday.
Compensation/ Benefits:
This is a full time, hourly, non-exempt position
Compensation commensurate with experience
Medical, Retirement, Dental, Vision plan
Accrued vacation and sick days
Paid holidays
Performance based increases
Monthly gym membership reimbursement
Mobile device reimbursement
401(k) with company match
Appreciation and Spirit Days
Ready to join us in making a difference? Apply now and let's create brighter futures together at The Place for Children with Autism!
The Place for Children with Autism is an Equal Opportunity Employer, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
We use AI-assisted tools to help review applications, but all hiring decisions are made by humans. These tools are designed to assess job-related qualifications fairly and in compliance with all applicable anti-discrimination laws.
If you need a reasonable accommodation during the hiring process, please contact peopleteam@ThePlaceForABA.COM.