Service Desk Analyst

11 hours ago Senior Bangalore, India Hybrid Full Time Customer Support Jobs by IG
IG Visit IG website
IG operates an award-winning trading platform and provides forex trading services, support, and educational resources through IG Academy.
IG on GitHub
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Maintainer signals as of 9/25/2026
London, UK
About IG
IG is a trading-services company offering an award-winning trading platform, including forex trading services in the US. Its website highlights instant support and educational resources through IG Academy, and warns users about the risks of leveraged CFD trading.
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Skills
Active DirectoryApplication DeploymentCustomer ServiceDesktop SupportEndpoint ProtectionMacosMicrosoft 365Mobile Device ManagementSccmServicenowSharepointTcp/IpVpnWindows
Candidate Availability
svg]:pointer-events-none [&>svg]:size-3 [a&]:hover:bg-accent [a&]:hover:text-accent-foreground border-sky-500/20 bg-sky-500/5 text-sky-200 transition-colors cursor-pointer hover:border-sky-400/50 hover:bg-sky-500/15 focus-visible:border-sky-400/50" title="Bangalore, India">Hybrid
Bengaluru
Required
Required and preferred rules are kept separate and reflect the wording in the original posting.
About The Role
You will triage incidents and service requests through phone, email, collaboration tools, and ServiceNow. You will troubleshoot Windows, Mac, Microsoft 365, network, access, and business-application issues, document and prioritise cases, escalate when needed, support endpoint administration and deployment, and participate in shift and weekend support.
Requirements
4–6 years of hands-on desktop support experience
Windows 11 support experience
PC and Mac hardware and software knowledge
Active Directory administration
ServiceNow or comparable call-logging platform experience
Application testing, deployment, maintenance, and documentation
TCP/IP knowledge
Endpoint protection and mobile device management
Microsoft SCCM or Company Portal
Microsoft 365
SharePoint
Remote access or VPN support
Customer service and communication skills
Problem-solving and organisational skills
Responsibilities
Triage incidents and service requests through multiple support channels
Assess incident impact, severity, and technical complexity
Troubleshoot and resolve end-user issues at first contact
Document, categorise, and prioritise incidents and requests
Keep users informed and escalate cases to specialist teams
Support Active Directory administration and application deployment
Maintain endpoints, printing, patching, mobile devices, and video conferencing
Participate in shifts and out-of-hours weekend support
Benefits
Matched fundraising donations
Flexible working hours
Work-from-home opportunities
Performance-related bonuses
Insurance and medical plans
Gym membership contribution
Free lunch, snacks, and fruit
Birthday leave
Two days of volunteering leave per year
Hybrid work with three office days

Work arrangement
Hybrid